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Posted: 10-Jan-25
Location: Raleigh, North Carolina
Categories:
Internal Number: 253270
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
$2,500 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ?**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**
JOB LOCATION
Duke Orthopaedics of Raleigh - 3480 Wake Forest Rd
JOB SUMMARY
We are seeking a Patient Service Associate to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.
JOB DUTIES AND RESPONSIBILITIES
- Schedule Patient Appointments.
- Check-in patients upon arrival/Check-Out patients upon appointment completion.
- Collect patient co-payment and/or balance due on account upon arrival.
- Create and attach referrals/authorizations for visits.
- Prepare for clinic visits by reviewing next day patients and completing all preparations activities required per physician.
- Maintain and distribute all faxes received.
- File/Scan history sheets/ancillary reports and all other required patient record documentation.
- Answer telephone appointment line/main line (Disseminate messages according to practice communication standards).
- Complete all Maestro Care check in alerts at all times. Audit encounter forms for completeness and accuracy.
JOB ELIGIBILITY REQUIREMENTS
- Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
- Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.