POSITION SUMMARY

Reports to the Director of Cardiovascular Services. Responsible for maintaining equipment for endoscopic procedures. Assist nurse in maintaining department and supplies; assist in Endoscopy procedures.

Principal Duties:

1. Decontaminates, cleans, processes, and assembles endoscopes, accessories and related equipment according to department standards.

a. Disassembles endoscopes and accessories. Performs manual cleaning procedure according to department standards.

b. Identifies and differentiates cleaning and disinfection procedures required based on type and complexity of accessories.

c. Connects endoscopes to processor to assure adequate disinfection using appropriate attachments for each type of endoscope.

d. Handles endoscopes properly to assure fiber optic integrity and avoid any damage e. Stores endoscopes and accessories

f. Lubricates valves to prevent sticking

2. Assist with procedures under the direction of the physician.

a. Utilize accessories as requested to perform any therapeutic endoscopic procedure; i.e., biopsy, polypectomy.

3. Maintains a clean, orderly and safe unit and patient environment.

a. Prepares sets-up and cleans assigned procedure room according to department standards; including equipment, carts, counters, etc.

b. Cleans equipment in cleaning room and storeroom routinely

c. Reports malfunctioning or broken equipment and other safety hazards to charge nurse d. Stocks and replenishes supplies on unit.

e. Assist in ordering supplies/maintaining inventory of department.

f. Demonstrates ability to operate and maneuver patient care equipment safely utilizing proper body mechanics

g. Practices infection control procedures and observes Universal Precautions (including appropriate use of personal protective equipment)

4. Tests patient care equipment for safe and proper functioning

a. Visually inspects and assembles all endoscopes and accessories before and after each use to assure all pieces are present and function properly.

b. Leak tests all flexible endoscope according to department procedure.

5. Provides safe, effective and efficient patient care under the supervision of a Registered Nurse.

a. Ensures patient comfort and safety of assigned patients at all times, maintains side rails, protective devices as defined by hospital standards.

b. Demonstrates competency in performing assigned nursing procedures to include vital signs (temperature, pulse, respirations, blood pressure, and oxygen saturations). Takes into consideration patient care requirements based on age specific needs or common problems and reports observations to registered nurse. Seeks guidance and direction as necessary in performing duties.

c. Observes and reports changes in patient condition to licensed personnel immediately. Remains calm and effective in emergency situations.

Customer Service:

1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned.

3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4. Keeps customer's information confidential, including public places such as elevators or the cafeteria.

5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.

6. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.

Commitment to Co-Workers:

1. Offers assistance to colleagues and other departments when needed.

2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.

3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.

4. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences.

5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department

Communication Etiquette:

1. Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions.

2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.

3. Does not text or use e-mail during meetings (except for exigent or emergency situations).

4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).

5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.

6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.

7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).

8. Always mindful of voice and language in public.

Self Management:

1. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.

2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.

3. Completes mandatory, annual education and competency requirements.

4. Follows UMCAP safety, infection control and employee health standards.

5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.

6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.

7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.