The Behavioral Health Complex Case Manager is responsible for assisting patients and families in managing mental health, substance use and psychosocial issues by developing disposition and execution of discharge plan, with a focus on long length of stay and complex patients. Serves as a patient/family advocate and a communication link between the physician, patient, family, health care team, community resources, and payers to reduce length of stay and recidivism. Anticipates potential delays in the disposition and acts pro-actively to avoid these delays. Functions as a resource and placement specialist for the team with strong working knowledge of MH/SU levels of care. Collaborates with both inpatient/outpatient community partners and the Network for Advancing Behavioral Health for successful continuum of care. Will conduct safety assessments; arrange transportation, SDOH migration and patient/family education as needed. The Behavioral Health Complex Case Manager's caseload will include (but is not limited to): all Behavioral Health patients (pediatric and adult) who are medically cleared, have a length of stay of 48 hours+ and are considered complex. This includes patients identified as frequent readmits with/without community services, do not have a viable discharge plan, Behavioral Health patients who require a significant amount of time to develop a discharge plan and/or any other patients as assigned by BH Supervisor/Manager. When needed, the Behavioral Health Complex Case Manager will develop and monitor patient-centered behavioral health plans and will work with families who would benefit from more in-depth conversation/meetings. The Behavioral Health Complex Case Manager with be the lead for department-specific projects and other tasks/projects as approved and assigned by BH Supervisor/Manager. During periods of increased patient volume/surge, the Behavioral Health Complex Case Manager will be utilized for staffing as deemed necessary by Behavioral Health Supervisor. The Behavioral Health Complex Case Manager will work as part of the Behavioral Health team, will participate in daily huddles, staff meetings and provider meetings. The Behavioral Health Complex Case Manager will report to Behavioral Health Supervisor.

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

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About WakeMed Health & Hospitals

At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.

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