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Posted: 16-Jan-25
Location: Winter Park, Florida
Categories:
Internal Number: 25001235
All the benefits and perks you need for you and your family:
· Benefits from Day One
· Paid Days Off from Day One
· Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Days, 9am to 5pm M-F, Flexibility required for hours and occasional weekend shifts
The community you’ll be caring for:
- AdventHealth Winter Park is a hospital built for the community by the community. The land for the hospital was donated by the city of Winter Park.
- Chartered in 1951, the hospital is a 320-bed acute care facility that is a model of community health and wellness, and a teaching hospital. We encourage our team members to grow professionally by providing educational opportunities, and resources.
- We provide the most advanced care available with upscale and boutique care for Obstetrics, Level II Neonatal Intensive Care Unit, a state-of-the-art Emergency Room, comprehensive Cancer Care, advanced technology Surgical Services with 12 surgical specialties, a first-of-its-kind Inpatient Rehabilitation featuring high-tech training equipment, Surgical Orthopedic destination with a Dedicated Education unit, and Stroke and Ortho DNV Certified, to heal the community in the most comfortable way possible.
- The city of Winter Park is filled with rich heritage and is located just three miles north of Orlando in Orange County. The city is known for its old-world charm, quaint bricked streets and is a nature lovers' destination. It’s main street, called Park Avenue includes civic buildings, art galleries, a private liberal arts college, museums, parks, golf country clubs, boat launches and more.
The role you’ll contribute:
The Discharge Coordinator makes post discharge phone calls to both inpatients and Emergency Department patients, answers general questions patients may have, and receives feedback regarding their patient experience. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
- Makes telephone contact with patients within 24-48 hours after discharge to assess patient education, compliance with discharge instructions, and patient satisfaction.
- Serves as a liaison between discharged patients and professional staff and clinical departments. Answers questions regarding discharge instructions and uses available resources to provide immediate service recovery.
- Uses a centralized database to record and track patients’ responses. Supports the clinical managers in recognizing employees deserving recognition as they are identified in the discharge telephone process and performance improvement.
- Intervenes promptly when issues are reported after discharge. Makes recommendations for both process and performance improvement.
- Uses key words and phrases to strengthen the overall impression of AH. Serves as a role model for the AH patient experience.
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- Associate’s degree in Nursing
- Minimum of three years’ experience with direct patient care: inpatient, acute
- Current valid State of Florida or multistate license as a Registered Nurse
Preferred qualifications:
- Bachelor’s degree of Nursing (BSN)
- Experience in risk management, discharge planning or complaint management
