• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Pet Insurance
• Conveniently located near i-4 and Apopka expressway 414

The ED Experience Partner is an integral part of a team responsible, accountable, and empowered to deliver a 
seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for
the Emergency Department. The goal of the ED Experience Partner is to enhance the patient experience by 
providing comfort rounds, keeping patients informed, and meeting patient’s physical and emotional needs up 
to and through discharge. Additionally, the ED Experience Partner is responsible for exemplifying our 
Service Standards of Keep Me Safe, Love Me, make it Easy, and Own it for every person, every time.

KNOWLEDGE AND SKILLS REQUIRED:

• Proficient in technological device navigation (phone, tablet, etc.)
•  Knowledge and understanding of AdventHealth app offerings and ability to assist consumers with app navigation
• Skilled in efficient communication and active listening
• Familiar with healthcare system and processes
• Highly relational and skilled in customer service techniques 
• High level of emotional and situational intelligence 
•  Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
• Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers
• Knowledge and understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature
• Ability to work in a fast-paced environment
• Strong problem-solving skills

KNOWLEDGE AND SKILLS PREFERRED:

•  Hospital, Medical Practice or related experience
• Knowledge of medical terminology
•  Bilingual

EDUCATION AND EXPERIENCE REQUIRED:
• Associate degree in Healthcare, Business, Hospitality, or related field with 2 years of healthcare 
experience, hospitality, or related field.
EDUCATION AND EXPERIENCE PREFERRED:
• Bachelor’s degree in Healthcare, Hospitality, or related field

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

Connections working at AdventHealth