Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Hospital Hospitality House

Job Summary:

Plans, develops and executes ongoing program(s) that impacts a significant segment of the organization under occasional guidance.

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Facilities

• Promptly addresses all maintenance issues as they arise.
• Conducts regular visual inspections of facilities and grounds on a weekly basis.
• Develops and implements a schedule for ongoing preventive maintenance.
• Researches vendors to ensure PHHH receives the best, most competitively priced services for maintenance and utilities.
• Coordinates with volunteers and volunteer groups to assist with campus improvements and general upkeep, identifying suitable projects for them.
• Orders supplies in a timely manner, either as requested by staff or when regularly stocked items run low.
• Ensures all office equipment is properly maintained and functioning.
• Manages the copier and its functions.
• Oversees the building's Wi-Fi, security cameras, and key card systems.
• Manages exterior maintenance, including mowing, trimming, and cleaning of the garage and stairwells.
• Oversees interior maintenance, including floors, doors, appliances, janitorial supplies, the library, laundry room, kitchen, living room, and all 30 guest rooms.
• Maintains the elevator and its certification.
• Manages contracts for office equipment, including phones and on-call phone services.

IT Services

• Collaborates with IT vendors to ensure timely resolution of technical issues.
• Partners with vendors and volunteers to enhance the functionality and accessibility of web-based services (e.g., online referral website).
• Maintains networks that support both staff and residents.
• Assists residents with IT-related issues as they arise within the residence.
• Manages subscriptions for web hosting, email exchange services, and other online platforms.

Management

• Manage the two guest services coordinators. Ensuring that the wait list and background checks are accurate.
• All managerial duties required to manage two employees.

Misc.

• Checks security cameras on site every night after hours
• Respond to after-hours/weekend issues as needed.
• All other duties as assigned by ED

QUALIFICATIONS

Education and/or Experience

A Bachelor's Degree is required, preferably in organizational management or a related field such as human services. Three to five years of progressively responsible professional experience is expected, along with experience supervising staff and volunteers.

Personal Characteristics

The Director of Operations should demonstrate competence in many or all of the following:

• Relationship Building: Foster and maintain positive, collaborative relationships both internally and externally to achieve organizational goals.
• Effective Communication: Clearly and promptly communicate through speaking, listening, and writing, using appropriate and impactful communication methods.
• Creativity & Innovation: Identify and implement new, creative approaches to enhance organizational operations and explore new opportunities.
• Client Focus: Proactively understand and address the needs of both internal and external clients, striving to exceed expectations within organizational guidelines.
• Teamwork & Collaboration: Work collaboratively with others to set goals, solve problems, and make decisions that enhance the organization's effectiveness.
• Leadership: Inspire and motivate others to achieve results that align with the best interests of the organization.
• Decision Making: Evaluate situations by considering importance, urgency, and risk, making timely and well-informed decisions in the organization's best interest.
• Organizational Skills: Prioritize tasks, develop work schedules, track progress, and manage details to ensure goals are met efficiently.
• Strategic Planning: Develop strategies, set goals, and implement action plans, while regularly assessing progress and outcomes.
• Problem Solving: Analyze issues to identify root causes, gather relevant information, generate solutions, and make sound recommendations to resolve problems.

TECHNICAL CAPABILITIES
* Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
* Financial Processes (Intermediate): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
* Process Improvement (Intermediate): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
* Peer Leadership (Intermediate): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
* Networking (Intermediate): Build relationships through industry contacts, professional organizations and individuals.
* Quality Management (Intermediate): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled