Details
Posted: 22-Jan-25
Location: Gainesville, Georgia
Categories:
Admin / Clerical
Job Category:
Administrative & Clerical
Work Shift/Schedule:
8 Hr Morning - Afternoon
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.
About the Role:
Job Summary
Under the general supervision of the Inpatient Neuroscience Administrative Director, the Inpatient Coordinator will represent our service line throughout the organization and in our community as a key team member in the expansion and on-going process improvement for our Neuroscience Program. This individual will provide administrative support for the Neuroscience Service Line leaders, assisting with leaders' schedules, meetings, meeting minutes, data acquisition and assimilation for leader visibility and meetings, and supply and invoice management. On rare occasions, this individual may be asked to travel to, or work, at another NGHS Inpatient Campus in support of service line leaders or service line function. Will work collaboratively with the Ambulatory Clinics to evaluate opportunities for process improvement to ensure continuity of care. Responsible for business-oriented tasks such as obtaining census data, supply and service management, accounts payable, and other duties, as assigned. Provides general clerical support for Neuroscience Administrators, providers, and other staff as needed. Incumbent must be able to effectively assist in resolving problems, escalating, when necessary, in a complex, dynamic environment.
Minimum Job Qualifications
Licensure or other certifications:
Educational Requirements: High School Diploma or GED.
Minimum Experience: Five (5) years of secretarial experience.
Other:
Preferred Job Qualifications
Preferred Licensure or other certifications:
Preferred Educational Requirements: Associates Degree with two (2) years secretarial experience or equivalent combination of education and experience.
Preferred Experience: Three (3) years working in a health care setting preferred.
Other:
NGHS Core Competencies
1. I Show Vulnerability when I:
trust others and assume positive intent.
am emotionally accessible and transparent without hidden agendas.
acknowledge weaknesses and accept responsibility for mistakes.
am comfortable saying "I don't know" and asking for help.
seek and accept feedback in a non-defensive manner.
forgive others and give the benefit of the doubt.
2. I Display Empathy when I:
seek to know others on a deeper level.
work to ensure others feel included.
accept others for who they are without judgment.
show concern for the well-being and challenges of others.
consider the human impact before making decisions.
3. I Demonstrate Courage when I:
do not hold back on anything that needs to be said.
do the right thing even when that is difficult.
speak my own truth, even when that means standing alone.
address potential conflict quickly and directly.
commit to seeing a difficult conversation through to the end.
4. I Demonstrate Radical Listening when I:
seek to understand the other person's viewpoint first, before expressing my own viewpoint.
listen for the unsaid.
ask questions to confirm understanding.
accept others' perceptions as their truth.
take action to help others feel fully heard and seen.
pursue as many different viewpoints as possible and embrace the bearer of bad news.
5. I Promote Teamwork when I:
treat others in a respectful manner, regardless of their position, identity, and background.
encourage and support my coworkers.
value and acknowledge others for their contributions to the success of the team and NGHS.
put the good of the team and NGHS first.
strive to find common ground to solve problems for the good of NGHS.
cut across boundaries to get things done.
6. I Hold Others Accountable when I:
provide clear, consistent, and frequent communication about what is most important.
clarify what is less important to establish clear priorities.
help others see their blind spots.
look for every opportunity to provide reinforcing feedback.
provide immediate and actionable corrective feedback.
7. I Strive for Continuous Improvement when I:
hold myself personally responsible to seek improvements every day.
experiment regularly with new ideas and approaches.
demonstrate initiative and perseverance to overcome obstacles and resistance to change.
embrace mistakes and pivot quickly if a new approach fails.
seek to always be better tomorrow than today.
Organization Expectations
Quest: Demonstrates/utilizes Quest tools in department.
Talent Development: Coaches and develops staff.
Safety: Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.
Productivity: Meets productivity expectations.
Regulatory Compliance: Ensures department's compliance with all regulatory, DNV, mandatory education, and similar requirements.
Key Performance Indicators (KPI)
Identifies unit/department level goals that align with the organization's Key Performance Indicators.
HIPAA (Health Insurance Portability and Accountability Act)
If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job. If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.
Job Specific and Unique Knowledge, Skills and Abilities
Proficiency with Microsoft Office. Familiarity with Epic EHR is desirable
Good verbal and written communication skills.
Good analytical and problem-solving skills, with excellent attention to detail and accuracy.
Client-service oriented (internal and external).
Position requires poise, tact, diplomacy, and good judgment.
Ability to interact and communicate with individuals at all levels of organization.
Must be able to travel to various sites.
Strong interpersonal skills; able to handle sensitive situations and confidential information.
Ability to multi-task and prioritize workload in a fast-paced environment.
Hospital or physician group management experience preferred.
Essential Tasks and Responsibilities
General Administration. Serve as the point of contact between providers, NGPG and NGHS staff as it relates to a variety of administrative functions. Support the Chair in scheduling meetings and facilitating physician attendance. This includes Department/Staff meetings, team meetings, committee meetings, council meetings, and community outreach meetings. Room reservations and food service should be scheduled as needed. Collection of relevant data to measure physicians for various clinical quality, service quality, productivity and other performance metrics. Develop effective tools for illustrating performance (e.g. charts, graphs, PowerPoint). Support recruitment team in scheduling provider interviews and related logistics. Order office supplies. This includes general supplies, business cards, toner cartridges, and various other items. Actively participates in short and long-term service line planning. Assists with goal implementation, resource allocation, and leading projects within service line as requested.
Revenue Management. Performs revenue management functions for the practice, including developing a system for timely and accurate charge capture. Work with CBO to ensure all charges are captured and posted in a timely and accurate manner. Follow up with providers to resolve missing or incomplete patient medical record documentation. Understand and be able to analyze basic CPT coding process and criteria. May identify opportunities for improved revenue capture and coding practices. Participate in audits to ensure appropriate billing as requested.
Patient Relations. In conjunction with the Administrative Director and Medical Director(s), responsible for investigating and resolving patient complaints and risk management variances as requested. Assists in networking, event planning, outreach projects/initiatives for the service line as requested.
Budget & Expense Support. Provide data to Neuroscience Service Line leadership in preparation of annual Productivity and Expense Budgets. Investigate expense variances. May provide input into direct expense projections. Maintain purchasing log, work with accounts payable, accounts receivable, and purchase orders. Support/assists service line leaders with supply chain and accounts payable as directed by administrative leaders.
Facilities Support & Safety Regulations. Assure compliance with specified regulatory requirements within established policies and procedures. Support effective practice performance in safety rounds. Establish plans for improving deficiencies. Help ensure all staff have the space and equipment to effectively do their job. Flags items for repair and reports safety issues. Orders equipment and maintains supplies for the functionality of the department.
Quality Improvement. Coordinates and helps facilitate data acquisition and presentation for Neuroscience Quality Committee. Creates and disperses meeting minutes and action items as appropriate. Supports Neurophysiology and Neuro IR and Body IR Leaders in QI and Process Improvement work as requested. Assists with policy/process improvement as requested. Assists in facilitation of process improvement through coordination of Grand Rounds and M&M for service line.
Support Accreditation Survey Process. Assists in the coordination and planning for annual Stroke DNV Survey for all NGMC campuses. Provides requested data prior to survey.
Support Accreditation Survey Process. Assists in the coordination and planning for annual Stroke DNV Survey for all NGMC campuses. Provides requested data prior to survey.
Project Management. Assists Neuroscience Service Line leaders with management of key projects including meeting facilitation, project status updates, communication to key stakeholders, and development of and tracking of success metrics.
Cleanliness, Appearance, & General Maintenance. Work with facilities management and environmental services to ensure ongoing facility maintenance. May assist with coordination of facility renovation projects.
Support the Medical Directors, Executive and Administrative Directors in any special projects for the Neuroscience Service Line, as assigned.
Other duties, as assigned.
Physical Demands
Weight Lifted: Up to 20 lbs, Frequently 31-65%of time
Weight Carried: Up to 20 lbs, Frequently 31-65%of time
Vision: Moderate, Frequently 31-65% of time
Kneeling/Stooping/Bending: Occasionally 0-30%
Standing/Walking: Occasionally 0-30%
Pushing/Pulling: Occasionally 0-30%
Intensity of Work: Frequently 31-65%
Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding
Environment and Working Conditions
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.
NGHS: Opportunities start here.
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
