Patient Registration Coordinator Urgent Care - AdventHealth Centra Care

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full time

Shift: Facility Hours are M-F 8am-8pm and Sat-Sun 8am-5pm, scheduled is two 12 hour shifts during the week, two 9 hour shifts every other weekend, 6 hour shift of Friday

Location: 1125 SHAWNEE MISSION PKWY, Shawnee Mission, 66203

The role you’ll contribute:

Under supervision of the Practice Manager, the Patient Registration Coordinator is accountable for the patient’s first impression of the organization by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for the complete patient registration process.

The value you’ll bring to the team:

• Demonstrates through behavior Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
• Drives customer service initiatives by creating and owning the patient experience
• Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
• Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested
• Verifies insurance eligibility and determines accurate up-front collection amount
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel
• Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)
• Participates in departmental performance improvement initiatives

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High school diploma or equivalency
• Must maintain current CPR certification at all times.  If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
• Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
• Ability to operate a computer, copier, fax and scanner
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
• Ability to request and collect co-pays and outstanding balances

Preferred qualifications: 

• Previous customer service experience
• Prior pediatric experience (for Kids Urgent Care Centers)

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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