Durham, North Carolina
New York, New York
Summit, New Jersey
Florham Park, New Jersey
Nashville, Tennessee
Durham, North Carolina
Durham, North Carolina
McMinnville, Oregon
Posted: 05-Feb-25
Location: Durham, North Carolina
Categories:
Internal Number: 251958
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occupational Summ ary
Coordinate and participate in a variet y of duties associated with daily clinic preparation process, patient id entification, patient check in/out, cash management and patient appointm entscheduling. Position also involves customer service, message distribu tion and referrals management.
Pre pare for clinic visits by reviewing next day patients and completing nex tday preparation activities.
Check-in patient upon arrival in the practice.
Identify correct patient information in Maestro Care. Verify/update pat ient demographic and insurance data as needed. Edit Maestro Care as nee ded.
Accurately identify the appropria te account for patient visit.
Present and educate patients on required forms and obtain signature including di stribution ofPROMIS ipads as required by policy and procedure. < span>
Completes all Maestro Care required on-linequ estionnaires and manage all appropriate alerts.
Obtain imprest cash bag from cash manager at beginning of shi ft. Secure cash and patient payment information appropriately at alltim es during clinic hours.
Return impre st cash bag at end of shift to cash manager.
Collect and post co-payments and balances on accounts due.
Label all patient specific chart document s and requisition/transmittal documents for scanning.
Explain billing to patients according to PRMO creditand collection policies.
Determine the a mount of cash to be collected based on insurance plan.
Check-out appointments.
Rev iew and attach referrals to scheduled appointments as appropriate.
Answer telephone, take and deliver messages to providers.
Report obtainedmedical information from patients and referring physicians accurately, complete ly and timely. Disseminate messages according to practice communication standards.
Review and resolve registra tion and referral workqueue edits daily.
Knowledge, Skills and Abilities
Strong verbal and written communicati on.
Basic PC and data entryskills.
Knowledge of medical terminology and te lephone etiquette.
Demonstrates abilit y to organize and prioritize work, provide oral and written instructions , interact tactfully with customers and establish and maintaineffective relationships with others.
Must be ab le to apply specific departmental policies rules and regulations relatin g to verifying patient information, collecting payments and maintaining records and forms.
Education < /span>
Work requires knowledge of ba sic grammar and mathematical principles normally acquired through high s chool education
Minimum of one year of work experience in directly communicating andactivities. providing service to patients or public; preferably in a healthcare rel ated field. Experience in effectively coordinating multipletasks
Degrees, Lice nsures, Certifications
N/A
Location: 501Douglas Stree t, Durham NC
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinatingmultiple tasks or
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.