Typical pay range: $81,868.80 - $122,824.00 depending on experience. This is a remote full-time position.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Epic Applications Analyst III

REPORTS TO POSITION: Manager Information Technology

DEPARTMENT: Information Technology

DATE LAST REVIEWED: December 10, 2020

OUR VISION: Creating Americas healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Information Technology (IT) Team provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles.We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

POSITION OVERVIEW: The Epic Applications Analyst III at St. Charles Health System is responsible for planning and executing all facets of the life cycle for those software applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. The Analyst coordinates all decisions and issues arising for an application area and conducts the design, build, testing and deployment of the Epic Electronic Health Record and supporting IT systems. The Analyst will know the EHR systems capabilities and functional use and apply their knowledge of Patient Care and Business workflows to successfully maintain a standardized system that meets lean process needs and best practices. This position does not directly manage any other Caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Leads efforts to install and implement system patches, service packs and version upgrades as assigned; leads complex process improvement efforts; develops and maintains a roadmap for future system improvements; remains intimately familiar with industry best practices as they pertain to assigned application areas; ushers through simple to complex system environment changes.

Collaborates with system users towards continuous improvement of the business value delivered by our software applications.

Leads integrated area workgroups across application and operational teams.

Understands the choices involved in application configuration and manage choices which support the guiding principles and strategies of the organization.

Performs in-depth analysis of complex workflows, data collection, report details and other technical issues associated with the Epic EHR.

Leads standardization and process improvement opportunities while organizing build decisions.

Organizes and vets potential system enhancement needs and prepares details of specifications needed; prioritizes and implements requested changes to the system.

Ensures validity and integrity that interfaced data meets business requirements.

Ensures Epic Gold Stars program requirements are understood and maintains Honor Roll specific criteria within application by developing roadmaps and timelines.

Evaluates Community Connect needs and how they integrate with design.

Participates in governance groups such as domain groups, RAC, CPAC, etc.

Obtains multiple proficiencies in other applications including Data Courier.

Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.

Designs and executes small-to-large scale application testing as required. Supports and manages large- scale testing efforts as assigned.

Troubleshoots, identifies root cause, and documents problems of simple to high complexity for assigned applications and systems; leads the resolution efforts to the more complex problems. Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.

Analyzes and manages systems of simple-to-high complexity to ensure service level agreements with system clients are met; assists IT Leadership in the formulation of service level agreements.

Collaborate with caregivers across the enterprise to build strong relationships; build relationships with vendors to maintain strong partnerships; lead user group meetings at XGM or UGM as required.

Maintains data integrity and security for assigned applications and systems; leads efforts to address the more complex data integrity problems.

Assists in the preparation for and conduct of user training when required; mentors Application Analyst Level I's and II's.

Collaborates with system users to provide business reporting; collaborates with the Infrastructure Team to provide system performance reporting; satisfies the need for more complex reporting needs.

Manages small-to-medium scale projects and complete the associated Project Management deliverables as assigned. Completes project tasks of simple-to-high complexity as assigned.

Maintains the capability of being tasked with the most complex tasks on the most complex projects as well as mentors others in the completion of other tasks; capable of managing subprojects as assigned by the PM.

Develops system documentation as assigned per standards; drafts major changes to policy and procedure relating to documentation.

Participates in on-call rotation, as required, and participates in after hour escalation calls.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: Bachelors degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelors degree.

Preferred: Graduate of an accredited college or university. Bachelors degree in public or business administration, management information systems, or computer science.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Epic certification in at least 2 applications. Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. This will require overnight travel. Must pass Epic certification exam within 3 months of completing Epic certification training courses. Ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

Preferred: N/A

EXPERIENCE:

Required: Minimum of six (6) years paid experience, four (4) of which need to be as an Epic Analyst. Other experience should be in a healthcare environment which includes systems and procedure analysis, project management, system support or operational experience in business or clinical area.

Preferred: Experience with Hospital-based and Ambulatory Clinic-based applications such as 3M, GE, WorkDay, Cerner, Allscripts or McKesson.

ADDITIONAL POSITION INFORMATION:

Skills:

Build Relationships and Provide Exceptional Customer Service: Develops and maintains a high level of trust and respect with our customer base, internal and external. Core elements: keeping promises; following through on our commitments; demonstrating that customers needs are important through our actions; and going out of our way to help them.

Time Management / Organization: Requires a demonstrated ability to manage and accomplish administrative, application maintenance, problem- solving and project tasks simultaneously, while meeting deadlines and delivering high-quality outcomes. Ability to work under pressure in a fast-paced environment. Strong analytical, problem solving and decision making skills. Ability to multi-task and work independently.

Communication: Effectively communicates with customers, peers and vendors verbally and in writing. Communicates effectively with physicians, caregivers, peers and managers.

Decision-Making: Participates with cross-functional teams to make the best decisions meeting the needs of St. Charles, our patients, our caregivers while not compromising stability, performance or usability of applications. Ability to interact with a diverse population and professionally represent SCHS.

Design: Understands design features and limitations of those applications for which the incumbent is responsible. Knowledge of and continuous learning in the design principles which guide best-practice solutions for our patients and caregivers.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.

Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.

Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

.

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

Is Exempt Position?

Yes

Job Family:

ANALYST INFORMATION TECHNOLOGY

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

0800-1700

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