Reading, Pennsylvania
Reading, Pennsylvania
Hershey, Pennsylvania
Austin, Texas
Fayetteville, North Carolina
Marshfield, Wisconsin
Houston, Texas
Posted: 12-Mar-25
Location: Altamonte Springs, Florida
Categories:
Internal Number: 25009511
Population Health Clinical Operations Manager – AdventHealth PHSO Resources
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: M-F 8am-5pm
Location: Virtual
The role you’ll contribute:
Under the direction of the Health Management leadership team, the Clinical Operations Manager role provides supervision and leadership to a virtual interdisciplinary team, including recruitment, onboarding, orientation, education, and performance management of assigned direct reports. Supports the organizational mission and operational goals of the Health Management Team by routinely analyzing and interpreting all available data and reporting, maintaining daily staffing standards and productivity expectations, while routinely monitoring/auditing direct reports for production of high-quality, person-centered, collaborative work. Evaluates current processes to determine appropriate recommendations and updates. Responsible for ensuring quality interventions that result in the delivery of best-in-class case management and care coordination outcomes including maintaining compliance with regulatory requirements. Attends pertinent seminars, workshops and professional meetings to maintain relevant knowledge regarding population health management and leadership trends. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
- Leads, develops, coaches, and mentors assigned direct reports
- Frequently reviews and trends available data and reports in order to performance manage direct reports in a timely and supportive manner
- Maintain a positive work environment that influences efficiency and attainment of service metrics and key performance indicator goals.
- Manages program and direct reports in a manner that meets applicable regulatory licensure and accrediting regulations.
- Responsible for implementation of new processes within the department, evaluates current processes to determine process improvement plans and quality assurance
- Provides oversight, accountability, and support to achieve expected performance and productivity.
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- Bachelor's Degree in Nursing or LCSW/LMHT
- 5 years of Population Health, Care Coordination, Transitions of Care, and/or Case Management experience
- 2 years leading a Case Management, Disease Management, Care Coordination, or Transitions of Care team
- Registered Nurse - State Licensure and/or Compact State Licensure or License Clinical Social Worker or Licensed Mental Health Therapist
Preferred qualifications:
- A varied clinical background including managed care, health promotion, or population health
- Previous experience working with interdisciplinary teams
- Previous experience as a telecommuter/member of a virtual team
- Certified Case Manager (CCM)
