The Patient Service Rep is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or bringing up patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance information is accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and deliver a high standard of patient service.
• Assists with the management of physician schedules and find opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge.
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.
• Transport specimens between different floors via stairs in an expedited manner.
• Provides outstanding customer service to Cancer patients and their families in a uniquely respectful and sensitive manner, through very strong communication skills including active listening and taking cues from the person with cancer, in order to provide an excellent patient experience.

Education

High school diploma/GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Representative in an outpatient medical office setting required.