At Livingston Regional Hospital, we recognize that our patients deserve qualified, engaged, and competent healthcare professionals. And we know that our healthcare professionals deserve a working environment that is safe, leaders who are visible and supportive, and opportunities to grow and develop in their chosen disciplines. The heart of Livingston Regional Hospital is in its people, making our hospital a family that only the best is invited to join. If you feel that your skills and compassion fit with our vision for healthcare, we invite you to apply today.  

Job Summary: 

Responsible for greeting patient(s), check-in, check-out, scheduling, and managing the telephones and messaging.  Collects and posts copays, deductibles, and past due patient balances at the time of service. Promotes a team-oriented atmosphere and takes initiative in maintaining a tidy and safe clinical environment.

Essential Functions 

·         Greets patients as they arrive at the clinic.

·         Checks patients in and completes the intake process to include insurance verification and updating demographic information.

·         Performs electronic chart pre-load process.

·         Scanning documents to the patient electronic chart

·         Collects / post co-pays and other monies due from the patient at the time of service (for current and past-due balances)

·         Answers phone calls and takes necessary action (Athena messages, overhead triage page, etc.)

·         Scheduling: creates, modifies, cancels patient appointments

·         Documents requests in for medication refills in Athena

·         Manages medical records (hard-copy and electronic)

·         Ability to multi-task in a face-paced environment

·         Communicates effectively and pleasantly, decisive decision-making skills.

·         Participates in orientation, instruction/training of new personnel.

·         Additional duties as assigned.

·         Follow management directives.

• Education:  High School diploma or GED required. 9-month program in medical career college with focus on front office duties and/or Medical Assistant degree preferred.

• Experience:  Preferred 2-4 years? experience in medical office receptionist, patient access, or medical scheduler required, preferably primary care or specialty physician office setting.
• Knowledge/Skills/Abilities/Expectations:

?       Basic computer knowledge.

?       Excellent customer service

?       Able to organize tasks, develop action plans, set priorities and function in stressful situations.

?       Ability to maintain a good working relationship both within the department and with other departments.

?       Must have good and regular attendance.

?       Must read, write, and speak fluent English.

?       Approximate percent of time required to travel: less than 1%

?       Performs other related duties as assigned.

About Livingston Regional Hospital

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