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North American Dental Group
Mt. Clemens, Michigan
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Indiana University Health
Muncie, Indiana
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Nicklaus Children’s Health System
Miami, Florida
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PIH Health
Los Angeles, California
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CHRISTUS Health
Port Arthur, Texas
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Veterans Affairs, Veterans Health Administration
Roseburg, Oregon, Oregon
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Penn State Health - Physician Recruitment
Reading, Pennsylvania
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DHTS SERVICE OPERATIONS CENTER ANALYST
Primary role: andExperienceEducation/trainingEssen tial tasks/responsibilities:Required:Preferred:Preferred:Preferred:##Spe cial competencies/credentialsprocesses. and/orThe SOC Service Desk An alyst is responsible for the 24 x 7 coverage oftheDuke Health ServiceDes k. Receives and triages all incoming support calls, logs allrequests for service, system issuesand subsequent resolutions in the Service Desk da tabase. Serves asprimary contact for system-related end-user questionsand issues. Responds to service requestsfrom end users relating tosoftw are, hardware, application, and network issues, includingresetting user passwords. The SOCService Desk Analyst will provide IT technical and app lication supportto the Duke Healthcommunity. The SOC Service Desk Analys t
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