Job Summary:

Performs various clerical duties for practice manager and/or supervisor, clinical team, or physicians including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining pre-authorizations, enter information into surgical scheduling system.

Responsibilities:

• Work with clinical team to schedule patient procedures.
• Obtain insurance authorizations for surgical procedures.
• Assist patient in scheduling of pre-procedure testing.
• Inform patient of surgical appointment and pre procedural requirements.
• Handle incoming call volume promptly and in a professional manner.
• Ability to provide high level of customer service and satisfaction.
• Provide call confirmations to patients.
• Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately.
• Schedule patient appointments and procedures according to established policies and procedures.
• File or scan records into electronic medical record.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.
• Float to other offices as required for adequate coverage.

Experience:

Minimum of two years in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish speaking candidates preferred, but not required.

Education:

High school diploma or GED.

Licenses / Certifications:

N/A

Other:

N/ASpecial Requirements: N/A

About Us:

NorthEast Provider Solutions Inc.

Benefits:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Saving Account
• Paid Time Off
• Holidays
• Tuition Reimbursement