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Posted: 29-Jun-24
Location: Raleigh, North Carolina
Salary: Open
Categories:
Internal Number: 243431
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Raleigh Hospital, A Campus of Duke University Hospital
Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina, which has been part of Duke Health since 1998 and has served Wake County for more than 35 years. Duke Raleigh Campus features 204 inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.
Occ Summary
The Self-Image team provides specialty services to patients facing cancer and cancer survivors coping with the impact of cancer treatment on their lives. The Self-Image Consultant provides education, support, and personalized recommendations for products and services for patients and family members at the Raleigh Cancer Boutique Monday-Friday 8am-4:30pm. This role is 100% in-person.
There are 3 Cancer boutique locations across the Duke Cancer Institute to best meet the needs of our patients and families wherever they are receiving their cancer treatment and to ensure they receive comprehensive access to self-image services. Our Self-Image Consultant team specifically works with patients and family members to help adapt to changes in body-image experiences throughout their cancer journey. In addition to a selection of wigs and head coverings, we also offer apparel which includes garments for comfortable port access, Duke Cancer Institute branded gear and cancer awareness shirts and products as well as sexual health products. We offer a no-charge section to gift items to Duke patients currently undergoing cancer treatment to ensure patients have access to these resources. Our Self-Image Consultant team provides personalized education and consultations, and ensures connection to our broader Cancer Support resources such as Medical Family Therapy, support groups, Child Life resources, etc.
Work Performed
Provide self-image consultations to patients. Consultations include: - Education about topics such as hair loss, scalp care, hair care; and skin changes.- Education about available products and services (such as prosthetics and orthotics, wigs, skin care products, make-up products, scarves, hats, clothing, self-image counseling, sexual health and intimacy services) -Personalized recommendations for self-image products based on patient preference. - Education/hands-on training for patients: wig care, haircare, skincare, scalp care, make-up techniques, scarftying, clothing options, etc. - Support to patients and family members coping with impact of treatments (radiation therapy; chemotherapy; surgery; etc.). Education about,and referral to, support services, as needed. Retail responsibilities, such as opening and closing of store and register(s); sales transactions. Balancing cash drawer and credit card transactions, make bank deposits, daily sales documentation and reporting. Merchandise and in-kind donation inventory intake. Upkeep of product displays. Site-specific supervision and training of volunteers. Maintaining clean, safe environment for patients and their family members.
Knowledge, Skills and Abilities
Minimum Qualifications
Education
High School Diploma
Experience
Two years of customer service experience.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.