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Access Center Supervisor
This position is responsible for the day-to-day operations and performance of the DV Central Scheduling Call Center. Primary responsibilities include but are not limited to: Supervises staff, evaluates work and current state results, monitors staff time, and recommends and implements corrective actions. Independently suggests new approaches for performance enhancement and improved productivity. Identifies, quantifies, and monitors account detail or workflow processes for barriers. Makes process improvements or initiates courses of action for problem resolution. Produces daily, weekly, and monthly performance reports which require Microsoft Excel knowledge. Uses problem solving skills and planning abilities to diagnose
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