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About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary Work Performed N/A Knowledge, Skillsand Abilities Level Characteristics management.Explain billing to patients and procedures. Check-out skills. Coordinate andparticipa teina variety of duties associated with daily clinic preparationprocess, patient identification, patient check in/out, cash management andpatien tappointment scheduling. Position also involves customer service,message distribution and referrals management.
Work Performed
< span>·Prepare for clinic visits by reviewing next day patients andcompleting next day preparation activi ties.
·Check-in patient upon arrival in the practice.
·I dentify correct patient information in Maestro Care. Verify/updatepatient demographic and insurance data as needed.Edit Maestro C are as needed.
· Accurately identify the appropriat e account for patient visit.
· Present and educate patients on re quired forms and obtainsignature as required by policy and procedure. span>
·Completes all Maestro Care required on-line questionnaires andman age all appropriate alerts.
· Obtain imprest cash bag from cash m anager at beginning ofshift.Secure cash and patient payme ntinformation appropriately at all times during cli nic hours.
·Return imprest cash bag at end of shif t to cash manager.
nd bal ances on accounts due.
· < /span>Collect and post co-payments aan> Label all patient specific chartdocuments andrequisition/transmittal d ocuments for scanning.
·Explain billing topatients according to PRMO credit andcollection policies.
·Determine the amount of cash to be collected based on insuranceplan.
·Check-out appointments .
· span>Make return appointments by scheduling patients into the corr ectappointment type, entering accurate primary care physician or referri ng physician information in Maestro Care.< span>
·Review and attach referrals to scheduled appointments asappropriate.
·Answer telephone, take anddeliver messages to providers.
· Report obtained medical information from patients and referringphysician s accurately, completely and timely. Disseminate messages according topractice communicationstandards.
·Review and resolve reg istration and referral workqueue editsdaily.
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Knowledge, Skills and Abilities
· span>Strong verbal and written communication.
·Basic PCan d data entry skills.
·Knowledge of medical terminology and telep hone etiquette.
·Demonstrated ability to organize and prioritize work, provide oraland written instructions, interact tactfully with cust omers and establish and maintain effective relationships with others.
·Must beableto apply specific departmental policies rules andregulations relating to verifying patient information, collect ing payments and maintaining records and forms.
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
N/A
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