Job Summary:

Performs and supervises various clerical duties for practice manager and/or supervisor, clinical team, or physicians including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining preauthorizations, enter information into surgical scheduling system.

Responsibilities:

• Train surgical coordinators upon onboarding
• Work with clinical team to schedule patient procedures.
• Obtain insurance authorizations for surgical procedures.
• Assist patient in scheduling of pre-procedure testing
• Inform patient of surgical appointment and pre procedural requirements
• Arrange COVID testing
• Serve as a liaison between Pre Procedural Testing and Department
• Serve as a liaison between Department and Perioperative services.
• Handle incoming call volume promptly and in a professional manner
• Ability to provide high level of customer service and satisfaction
• Provide call confirmations to patients
• Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately
• Schedule patient appointments and procedures according to established policies and procedures.
• File or scan records into electronic medical record.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Experience:

Minimum of 5-7 years' experience in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish speaking candidates preferred, but not required

Education:

High school diploma or GED

Licenses / Certifications:

N/A

Other:

N/A

About Us:

NorthEast Provider Solutions Inc.

Benefits:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Saving Account
• Paid Time Off
• Holidays
• Tuition Reimbursement