Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Patient Care Coordinator I is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.

Responsibilities

• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Schedules and coordinates patients' appointments.
• Collects and enters patient demographic and insurance information and enter into registration databases.
• Assists with the financial clearance process as necessary.
• Receives and responds to patient feedback.
• Responds to other patient requests as appropriate.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information and follow up.
• Communicates with providers, techs, and nurses regarding the patient's scheduling needs.
• Notifies or escalates access challenges to appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergent or urgent requests and initiates appropriate pathways for clinical support.

Qualifications

Required:

• High school graduate or equivalent
• One year of customer service experience required
• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands
• Ability to work in a high pressure, time-sensitive, and complex health care environment
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
• Active listening skills
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills
• Strong computer skills and familiarity with MS Office
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Ability to identify and triage issues appropriately
• Attention to detail to ensure scheduling accuracy

Preferred:

• Bachelor's degree (BA or BS)
• Previous medical office/hospital experience coordinating physician appointments and patient services preferred
• Familiarity with medical terminology
• Bilingual skills
• Prior experience utilizing an electronic medical record system and/or an automated scheduling system
• EPIC and/or RIS, or any electronic medical records system
• Prior experience in a clinical or healthcare setting

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The hourly pay range for this position is from $24.48 to $34.86 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).

Our Commitment to Diversity