Job Qualifications 

• 2-5 years of experience in a healthcare or medical setting, preferred
• Bilingual in Spanish and English, preferred
• Previous demonstrated expertise in managing patient services and nursing staffing, preferred
• Skill in analyzing information, problems, situations, and procedures to define objectives, identify patterns and formulate conclusions
• Skill in planning, preparing and analyzing complete revenue and expenses budgets
• Ability to creatively integrate competing demands of an outpatient setting into a productive working environment
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health and effective communication with staff, faculty and the general public in conveying information to varying organizational levels
• Working knowledge of University policies and procedures to appropriately manage accounting systems, cashiering, risk management and personnel.
• Skill and experience in developing Quality Improvement plans to include using the Lean Process (A3)
• Knowledge of Title 22, JCAHO, CDPH (CLIA  and Radiology) and NCQA guidelines
• Interpersonal skills and ability to communicate  effectively and diplomatically with patients, staff and  physicians; give and receive information, clarify policies, and mediate if necessary with patients, physicians, and technologists
• Knowledge of medical terminology
• Knowledge of health system registration procedures.
• Knowledge and familiarity with the Department and Health System computer systems, including scheduling procedures in the appropriate computer system
• Ability to be courteous, professional, and diplomatic in any given situation, particularly with patients who are anxious and agitated.
• Ability to be flexible with working hours, given adequate notice, and ability to work weekends are required by the assigned practice
• Proficient with MS Office Programs