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Details
Posted: 15-Jul-24
Location: Los Angeles, California
Salary: Open
Categories:
Operations
Internal Number: 140055720
Description
The Technical Service Delivery Engineer will provide support for various networked components, workstations, and printers.
Responsibilities include, but are not limited to:
- Implement and support of a 24 x 7 environment for networked equipment, workstations, printers, and related software
- Build, installation, performance monitoring, optimization, troubleshooting and maintenance
- Participate in the rotational after-hours 24x7 on-call support and perform other assigned tasks as needed by departmental requirements.
Qualifications
- Ability to analyze complex end-user businessneeds and devise effective cost efficient recommendations.
- Demonstrated ability to write clear, precise,detailed, comprehensive, and grammatically correct letters, memos, reports,policies and procedures.
- Interpersonal skills to work effectively withstaff, faculty and administrators.
- Ability to work effectively in spite of frequentinterruption and competing priorities.
- Demonstrated ability to work both independentlyand in team-oriented environment, to follow through on assignments with minimaldirection, and to independently prioritize work.
- General knowledge of relevant policies andprocedures.
- Ability to research and test new technologiesand processes
- Knowledge of DNS, DHCP, WINS and TCP/IP
- Hands-on data networking skills requiredincluding; IP & Ethernet routing and switching based network design,testing and implementations with in-depth knowledge of the OSI seven layermodel and in depth familiarity with industry protocols including OSPF, HSRP,EIGRP, BGP, TCP/IP, 802.1x, IPSec, Radius, TACACS+ and alike
- Experience in using network protocol analyzersand sniffers such as WireShark, Fluke tools and has ability to decipher packetcaptures
- Working knowledge of Voice/VoIP and Wirelessplatforms required; Soft switches, Communications Manager, Unity, Unityconnection, Voice Gateways, Feature Servers, Application Servers, MediaServers, IADs, and Wireless devices etc.
- Experience and knowledge of IEEE 802.11 wirelessstandards, CISCO and Aruba wireless controllers
- Experience in Voice and Wireless servicesincluding SIP Trunks, Unified messaging, Conferencing, and Integrated Accessservices
- Support systems for network management includinga working knowledge of Voice technologies. IP switching and routingarchitectures supporting VoIP and ISP services
- Proficiency working with VLAN, VRF, HSRP, PortSecurity, Traffic Shaping, Priority Queuing, Class of Service (CoS)
- An understanding of different cabling types:Multimode fiber, single-mode fiber, LC versus SC, 10/100/1000BaseX, Cat5,Cat5e, Cat6, RJ45, RJ11
- Experience using troubleshooting tools:traceroute, ping, mtr, nmap, netstat, ipconfig/ifconfig, iperf
- Understand and apply IT Engineering Lifecyclemethodology and practices
- Ability to communicate the status of varioussystems to management and/or support personnel.
- Ability to skillfully react to a fluid andconstantly changing work environment.
- Ability to prioritize and execute tasks in ahigh-pressure environment
- Ability to prioritize and organize workassignments
- Ability to monitor and report on IP monitor
- Understanding of Microsoft Networking and ActiveDirectory
- Knowledge of Microsoft Windows 7 and above
- Knowledge of ISS Microsoft Office products(O365, Office 2016, Outlook, Exchange and OWA)
- Understanding of project plans, presentations,procedures, diagrams and other technical documentation
- Understanding of DNS, DHCP, WINS and TCP/IP
About UCLA
More Jobs from This Employer
https://jobs.healthcareercenter.com/jobs/20314913/tsd-endpoint-operations-support-versatilist
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