• B.S degree (preferred) or higher and 3 plus years of relevant healthcare experience (nursing preferred).
• Experience with UCLA CareConnect and knowledge of current workflow and healthcare policies within UCLA Health would be an added benefit for this position
• Knowledge of current issues in healthcare and issues regarding quality measures for both physician and nursing providers.
• Effective leadership skills and strong customer service orientation.
• Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.
• Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.
• Demonstrate proficiency with information systems technology, which also includes Microsoft Office Suite (Word, Excel, Project, PowerPoint, Visio), email, intranet, internet, and other systems.

Preferred:

• Master's degree (MHA, MPH, MBA, or MS in Computer Science) or clinical license (MD, RN, NP, etc.)
• 5+ years advanced experience in the health industry
• Experience working with various stakeholders in an academic health institution
• Preferred current active Epic Certification or the ability to obtain any deficient certification and badge within first year of role assignment or hire date.