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Department

Job Summary

The Supervisor of Phlebotomy and Processing will be responsible for guiding both phlebotomy and lab tech staff by ensuring specimen collection, delivering and processing of laboratory specimens is performed in compliance with federal, state, and regulatory agency standards. They are also responsible for maintaining up to date policies and procedures, efficiently overseeing personnel and technical problems, as well as day to day operations to keep he department functional. The Supervisor ensures regulatory compliance and competencies for their area of responsibility. They are also engaged in performance of laboratory operations and will work closely with other supervisory staff in the department.

Essential Functions:

• Operations Management
  Routinely monitors and observes to ensure collaboration, understanding of issues, and workflow with observational opportunities of staff work performance. (20%)
• Policy and Practice
  Assists in developing and implementing functional policies and procedures (20%)
• Inventory and Equipment Management
  Ensures proper equipment is in place for both phlebotomy and processing in all necessary areas. (10%)
• Budget and Finance
  Assists the Administrative Director with budget oversight to ensure cost-effective care and ensure a balance of FTE's, supplies, and replacement of equipment. (10%)
• Training
  Ensures cross-training and perform phlebotomy and processing as needed. Ensures training competency checklists are completed and discussed with the employee to establish developmental, training or remedial training needs/goals. Oversees competency testing and professional standards of the phlebotomy and processing teams. (10%)
• Staff Management
  Completes annual evaluations in a timely manner providing staff with documented feedback and action plans reflective of challenging opportunities for growth and improvement. Sets clear expectations for behavior, productivity, mentoring, and setting of developmental goals. Completes coaching and disciplinary actions in a timely manner after careful investigation. (20%)
• Regulatory Compliance
  Participates in tracers, mock surveys, and survey activities in order to maintain compliance with accrediting agencies. (10%)

Education:

• Post High School Diploma or Certificate Program Required

Work Experience:

• A minimum of four years of experience as a phlebotomist Required
• 1 year prior supervisory or lead experience in a laboratory or healthcare setting Required

Knowledge, Skills and Abilities:

• Knowledge of medical terminology and phlebotomy and processing procedures.
• Excellent communication, time management, teaching, and organizational skills. Demonstrates skills in accomplishing operations of the section through personal organization and time management, adaptability, motivation and good decision making.
• Ability to lead, motivate and coach employees in addition to acting as a team player in the Laboratory Operations Team.
• Ability to handle all patient, visitor, and hospital staff concerns in a professional manner in compliance with the Mission and Values of Denver Health.
• Microsoft Office, specifically Word, Excel, and Outlook.
• Knowledge of patient rights and laws relative to those rights, such as HIPAA
• Ability to remain calm in emergency situations.
• Knowledge of safety and infection control practices to ensure a safe environment of care
• Familiar with regulatory compliance in quality control and competency requirements.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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