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Posted: 22-Jul-24
Location: Everett, Washington
Salary: Open
Categories:
Internal Number: 140099530
$1500 SIGN ON BONUS FOR EXTERNAL CANDIDATES
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Under general supervision, the pharmacy technician in the Anticoagulation Clinic (ACC) is responsible for providing technical support under the supervision of a registered pharmacist, which includes but is not limited to: medication order triage, pending lab orders, triaging incoming patient calls, in-basket management, and supporting ACC clinicians (PharmD, ARNP, RN). The technician’s duties require interaction with physicians, nurses, and other health care providers.
Schedule: Monday-Friday 8-hour shift between 7am-5pm PST (shifts determined following training period)
Location: 3901 Hoyt Avenue, Everett, WA
Primary Responsibilities:
- Patient Care
- Patient outreach via telephone, MyChart, or other means
- Provides basic technological support for patients (i.e. telehealth visits, signing up for MyChart, etc.)
- Support scheduling/rescheduling of patient visits to ensure patients have follow-up
- Ensures patient access to materials (i.e. mailing patient education handouts and other handouts, test strips for home INR patients, etc.)
- Workflow Management
- Manages and triages incoming calls to the department
- Management of telephone encounters in in-basket/pools
- Requests ARNP/Pharmacist/RN intervention when needed
- Tracks and retrieves patient lab results
- Triages orders in an appropriate manner
- Track and inform clinicians of patient discharge from acute care facilities (i.e. hospital, skilled nursing)
- Performs monthly controls for Coaguchek Point of Care devices
- Check for outdated medications and supplies and removes them from inventory
- Interactions with Teammates
- Maintains professionalism and courteousness in interactions with patients and teammates
- Answers non-discretionary questions from patients and teammates
- Cleans and maintains clinic areas
- Keeps desk, work areas, and counter tops cleaned and free of clutter
- Maintain knowledge and skills needed to perform duties
- Support training of new technicians, pharmacy interns, and clinicians
- All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous, and respectful manner toward fellow employees, physicians, and patients
- Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
- Performs all duties in a manner which promotes and supports the Core Values and Compact of Optum
- Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
- Frequently must follow written and oral instructions as well as complete routine tasks independently
- Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements
- Ensures confidentiality of patient information following HIPAA guidelines and Optum policies
- Attends training to meet requirements of the job position and as needed or mandated by Optum policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations
- Has regular and predictable attendance
- Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Have and maintain an active pharmacy technician license in the state of Washington
- Completion of a pharmacy technician certification program approved by the Washington State Board of Pharmacy
- 1+ years of experience as a pharmacy technician
- Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualification:
- Epic or similar Electronic Medical Record (EMR) experience
- Retail pharmacy technician experience
- 3+ years of experience working as a pharmacy technician
- Proven organizational skills
- Proven solid and clear verbal and written communication
- Proven ability to learn and apply computer skills
- Proven attention to detail
- Proven ability to problem solve
- Proven positive team attitude
- Proven ability to work with a diverse range of people
Physical Demands:
- Must be able to frequently stand and move from place to place for long periods of time with intermittent breaks
- Must be able to run during an emergency
- Must be able to frequently use hands and fingers to handle, grasp or feel objects, tools, controls and medical or office equipment
- Must be able to frequently repeat the same movements
- Must be able to make quick, precise adjustments to machine controls and operate arms and legs quickly
- Must be able to communicate clearly so listeners can understand and be able to understand the speech of another person
- Must be able to hear sounds and recognize the difference between them
- Must have a level of visual acuity to be able to detect details of objects from near and far and see differences between colors, shades and brightness and determine the distance between objects
- May have periods of prolonged sitting in connection with telephone or computer usage
- Must able to use muscles to lift, push, pull or carry heavy objects
- Occasionally may be required to lift up to 50 pounds and carry up to 24 pounds
- Must be able to bend, stretch, stoop, twist, squat, kneel, crawl, push/pull, grasp, handle or reach out
- Must be able to operate two or more limbs together while remaining in place
- Must be able to coordinate the movements of several parts of the body, such as arms and legs, while the body is moving
- Must be able to demonstrate proper body mechanics to support physical activity for long periods without getting tired or out of breath
- Must be able to keep or regain the body’s balance or stay upright when in an unstable position
Mental Demands:
- While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, patients, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals
Typical Working Conditions:
- Can involve dealing with sick patients
- With frequent exposure to communicable/infectious diseases and other conditions common to a clinic environment
- Interaction with others is busy, constant, and occasionally interruptive
- Typical office conditions and noise level is usually quiet
- Work may be demanding at times
- May require ability to work irregular hours
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Washington Residents Only: The hourly range for Washington residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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