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Posted: 24-Jul-24
Location: Durham, North Carolina
Salary: Open
Categories:
Internal Number: 248129
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Performs specialized health information activities necessary to organize, maintain, and use electronic patient health records. Positions at this level have high customer service, strong analytic and problem-solving skills, and require interpretation and explanation of policy and internal requirements related to health record documentation and completion, medical staff bylaws, rules and regulations, and organization-wide functions and policies and procedures. Specific job responsibilities are based on the service unit within Health Information Management assigned and include: performing HIPAA-compliant screening of incoming requests for protected health information of our patients; distribution of medical records; deficiency management to assure compliance with federal and state regulatory and accrediting body requirements for health record content; and timely completion and document management to include the capture of health records in an electronic format. Extra computer skills are required to complete basic to intermediate tasks within Maestro Care, Solarity, Hyland OnBase, and other related applications.
Maintains the integrity of the Clinical Data Repository (CDR) with super user knowledge and a general understanding of workflows between Hyland OnBase, Solarity, and Maestro Care related to scanned document archival.
Performs the following per Duke Policy:
· Responds appropriately and timely to simple customer inquiries regarding scanned document indexing and location (20%)
· Performs simple corrections (legacy, date of service, document type, or patient) within one system (20%)
Coordinates timely routing of documents routed through various inbound sources, including email, virtual print, and sharedDRIVE locations (30%)
Performs internal quality audits ( 20%)
Performs workflow coordination and assignments based upon standard operating procedures to meet unit operational objectives (10%)
Good organizational skills, excellent investigative and analytical skills with a detail orientation, and strong follow-through capabilities. Excellent verbal and written communication skills are needed to effectively problem solve, develop working relationships, and assist system users. Must be able to meet deadlines, work independently, set priorities, and maintain confidentiality. Ability to multi-task and work with a high degree of accuracy and recall. Ability to train and interact with physicians. Ability to work calmly and efficiently in high-pressure situations. Intermediate knowledge of human anatomy and physiology and medical terminology is highly recommended. Intermediate skills using Windows-based software, familiarity with information technology hardware, and software in a local and wide area network.
Minimum Qualifications
Education
High school or GED diploma required
Experience
2 years of experience in Health Information Management, Document Management, or a healthcare-related field is required Associate / Bachelors Degree in Healthcare, Business, IT, or a Field can substitute for 2 years experience associate degree in HIT preferred
Degrees, licenses, and certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.