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Posted: 25-Jul-24
Location: Remote,
Salary: Open
Categories:
Internal Number: 24011069
JOB SUMMARY
Primary responsibility is to configure and provide fundamental functional and technical help for the specific application or set of applications to a variety of business and clinical users. In addition, part of the responsibility is to partner with end users to know about the workflow and its interdependencies and make corrective adjustments or enhancements. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. You assist with the testing, recommendations for corrective actions and resolution of problems within the software applications, and provides help for normal maintenance of upgrades, and system maintenance.
Salary Range:
The pay range for this position is $27.69/hr (entry-level qualifications) - $47.01/hr (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience.
ESSENTIAL FUNCTIONS OF THE ROLE
- Provide testing and documentation of workflows, data collections, end-user report details and other technical issues associated with the application, with vendor and internal stakeholder consideration.
- Create, modify and track system build timely and effectively.
- Create and execute test scripts for new system builds.
- Provides Application Support, Implements system updates and changes, and communicate those changes to super users and end users.
- Engage, manage, and communicate to all stakeholders.
- Solve problems by studying business issues/requirements, examining workflows and synthesizing key messages.
- Implement system updates and changes, and communicate those changes to super users and end users.
- Coordinate training materials and schedules for all super users and end users.
- Serve as a liaison between end users, subject matter experts and vendor implementation team.
KEY SUCCESS FACTORS
- Ability and experience knowledge end user workflow and owning the technical components of that workflow.
- Ability to work well in team environments.
- Proficient with word processing, spreadsheet, and email software applications.
- Demonstrated customer-oriented service excellence principals.
- Self-motivated person who can identify and resolve issues, and advance personal knowledge.
- Ability to execute complex tasks through organization and details motivated approach.
- Demonstrated excellent mutual communication skills, among facility customers and team members.
- A quick learner of software and information technology, and motivated to learn new applications.
- Epic application knowledge to build, test, support and train preferred.
- Functional knowledge of the associated application preferred.
- Working knowledge of Scott and White workflows with an understanding of the inputs/outputs from an end user and patient perspective preferred.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - Less than 1 Year of Experience
CERTIFICATION/LICENSE/REGISTRATION
- Epic Certification (EPICCERT)