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Posted: 30-Jul-24
Location: Apopka, Florida
Salary: Open
Categories:
Internal Number: 24026528
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Time Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Monday – Friday, 9:45am – 6:15pm
Location: 5050 Wesley Rd Apopka, FL 32712 ( This position will be remote after successful completion of training after 90 days ).
The role you’ll contribute:
The Prescription Transfer Technician performs a wide range of supportive duties to assist the Pharmacist in preparing and dispensing medication so that patients receive consistent care. This position works directly with members and facilitates the transfer of maintenance medications. This role is required to understand all pharmacy processes relating to prescription order entry, claims adjudication, fulfillment, and shipping prescriptions. In addition, this position answers incoming calls into the transfer call center. The technician works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist.
The value you’ll bring to the team:
- Enters new prescription orders assuring that all information is correct including proper patient, drug, medication directions, refills, and physician are selected at order entry.
- Selects correct medications when processing or filling a prescription (checks NDC code) ensuring the prescription is filled correctly and does not activate drugs into inventory without the assistance of the buyers.
- Meets call center goals as assigned monthly to achieve appropriate call handle ratio and total call volume answered while contributing to a reduced abandonment rate.
- Explains the transfer process in an easily understood manner based on a member’s knowledge of prescription program to facilitate transfer of prescription to the mail-order.
- Keeps a record of daily transfer metrics for the EZ Script program and ensures all necessary information is provided to pharmacists to complete the transfer.
- Selects appropriate shipping method for the order according to pharmacy processes or patient’s request making sure that the correct and most cost-effective method is always used, and the pharmacy service standards are being met.
The expertise and experiences you’ll need to succeed:
EDUCATION AND EXPERIENCE REQUIRED:
- High School diploma or equivalent.
- 1 year of retail, mail-order, or hospital pharmacy experience or completion of a pharmacy technician student internship in a retail or hospital pharmacy setting in lieu of experience.
EDUCATION AND EXPERIENCE PREFERRED:
- Previous experience in a call center environment
- Previous experience in Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entities
LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:
- A current Florida Board of Pharmacy Technician Registration, RPT. Must complete state required continuing education requirement for registration.
