Job Functions, Duties, Responsibilities and Position Qualifications:POSITION SUMMARY: The Support Analyst is responsible for support ticket management for the Information Technology (IT) departments and end users in other business units. The individual will use a variety of tools and techniques to identify, document and manage issues for the Sonic user base across all departments and all applications. Location: Aiea Heights, HIStatus: Full-timeDays/Hours: TBDBase hourly pay rate: $20.00 to $22.