Under limited supervision responsible for daily operations of the Residential Counselor staff. Help to train, mentor, coach and provide direction to Residential Counselor staff. Assist with special projects and training new Residential Counselors. Guide and help develop Residential Counselor processes including workflows, setting strategies, and reviewing daily documentation. Monitors progress towards goals to include data tracking, developing team strengths, evaluates team goals and resolves conflict. Ensures team is adhering to the recovery model of service.

1. 1. Supervises the daily work activities of Residential Counselor staff in accordance with UMMS, Human Resources, and departmental policies and procedures with department leadership.
      1. Establishes work performance and quality standards in collaboration with the Residential Rehabilitation Program Coordinator. Assists in evaluation of problem areas within residential houses. Makes recommendations regarding program and staff assignments to the Rehab Coordinator and Assistant Program Manager.
      2. Conducts orientation and training of new employees. Assists in interviewing, selecting, and hiring staff.
      3. Reviews team members' administrative assignments and responsibilities with Residential Rehabilitation Program Coordinator standards.

D. Support and train Residential Counselors.

E. Communicate changes to schedules, application processes, registration needs/details to optimize Residential members contact and impact.

F. The following statements describe the general nature of work as it pertains to training and mentoring Residential Counselors and potential new Residential Counselors hires

1. Helps to prepare all training, orientation, and onboarding materials.
2. Provides guidance and support to Residential Counselors during orientation and training.
3. Seeks feedback from Rehab Coordinator team regarding additional needs for training and education and reports findings to assistant program manager.
4. Analyzes members and program needs to identify challenges and opportunities for improvement of the Residential Counselor role.