Patient Access Representative Senior, Admitting, Mid County - Full time
CHRISTUS Health
Application
Details
Posted: 13-Aug-24
Location: Port Arthur, Texas
Salary: Open
Categories:
Admin / Clerical
Internal Number: 215303
Description
Summary:
Patient Access representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances. Patient Access staff is responsible for the successful financial outcome of all patient services. Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance, behavior, and good communication skills. Patient Access representatives require dependability, flexibility, and teamwork. This advanced level position is expected to demonstrate knowledge and competency of Patient Access duties in multiple areas, including a demonstrated ability to use good judgment in making independent decisions to resolve customer issues in all routine operations. This position is also expected to assist in the development of other associates.
Requirements:
A. Education
High school diploma or equivalent required.
Associate Degree preferred with emphasis in health/business related field.
B. Skills
Demonstrate proficiency and superior knowledge of Patient Access operations
Exhibit knowledge and compliance of regulatory requirements in Patient Access
Excellent communication and organizational skills
Demonstrate excellent customer service skills
Apply principles of process improvement methodologies
Recognized ability to develop, mentor and train other associates
Must be able to follow detailed instructions and perform repetitious tasks
Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, scanner.
Proficient in office automation applications such as Microsoft Office
Skilled in interpreting and analyzing data
Demonstrated contribution and achievement of department collection initiatives
Ability to read, comprehend and retain information
Perform mathematical calculations proficiently
Knowledge of basic medical terminology required
C. Experience
Three years' experience in hospital registration or a comparable position.
D. Licenses, Registrations, or Certifications
Certified Healthcare Access Associate through National Association of Healthcare Access Management (NAHAM) required.
AAHAM Certified Revenue Cycle Specialist-Institutional CRCS-I considered for certification pay. Associate must be in good standing and deemed eligible by management to be considered.
Work Type:
Full Time
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CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.