JOB SUMMARY

The Technical Process Owner leads and guides the team in the inpatient (orders), lab and pharmacy portfolios in planning, design and implementing Epic features, solutions and enhancements within BSWHealth. This role involves collaborating with various operational, informatics, information services, and managed services stakeholders to ensure project requests and solutions are aligned to the enterprise standards. The Technical Process Owner is responsible for evaluating and guiding the technical solutions in the portfolio space.

ESSENTIAL FUNCTIONS OF THE ROLE

• Assist and guide the team and portfolios toward solution using technical Epic experience.
• Leverage the ITIL framework in the creation, deployment, ongoing monitoring, measurement, and improvement of one or a combination of Information Technology Service Management (ITSM) processes.
• Promote consistency and operational efficiency across the Information Systems (IS) organization including leading the concept definition, strategy, study, design and deployment and ongoing management of assigned processes.
• Gather and review data and provide reports and dashboards to IS leadership and executive staff; create and validate data integrity on standardized report offerings.
• Review implemented processes on a regular basis and initiate improvement efforts accordingly.
• Maintain process documentation.
• Manage process and technology enhancement priorities and backlog.
• Run cross-functional initiatives to implement new processes and provide input into the ITSM roadmap.
• Mentor/coach other Process Managers across the organization.
• Define, measure and monitor KPIs specific to the assigned processes.
• Organize/facilitate ITSM governance committee meetings.
• Perform other position appropriate duties as required in a competent, professional and courteous manner.

KEY SUCCESS FACTORS

• Prior experience in Service Management, ITIL or Service Now required.
• Experience with the Systems Development Life Cycle (SDLC) desired.
• Prior project experience developing project plans, ensuring that milestones are met and the end product meets customer expectations.
• Prior experience in data/statistical study of KPIs or other metrics required.
• Excellent business acumen desired, with prior operations experience preferred.
• Knowledge of IT/IS process acumen & improvement techniques.
• Demonstrated service approach to IT.
• ITIL, Lean, Six Sigma certifications are highly desirable.
• Proficient in Microsoft Office including MS Visio.
• Excellent organizational change management skills.
• Excellent partnership and team building skills.
• Excellent facilitation skills.
• Excellent verbal and written communication skills.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

PREFERED QUALIFICATIONS

• 2-3 years experience in a hands-on Epic Analyst role
• One or more of the following Epic certifications:
  • Orders with Orders Transmittal experience
  • Beaker
  • Willow
• Experience with Reporting within Epic systems (Clarity, Slicer Dicer, etc.)

MINIMUM QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience

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About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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