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Duke University Health System
Durham, North Carolina
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Durham, North Carolina
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Los Angeles, California
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Danville, Pennsylvania
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Wilkes-Barre, Pennsylvania
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Patient Services Specialist 3
JOB SUMMARYThe Patient Services Specialist 3 provides a wide range of advanced-level administrative support services in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. This senior level position handles more complex tasks and escalations, assists the supervisor in training staff, and serves as a backup supervisor in his or her absence.ESSENTIAL FUNCTIONS OF THE ROLEAssists in the hiring process and serves as a peer interviewer.Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.Serves as an expert in handling more complex tasks and responding to escalated issues.
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