GENERAL SUMMARY:

The Float Medical Office Representative is responsible for greeting patients, scheduling appointments, verifying insurance, reviewing new patient registration, entering patient information into the practice’s designated system, & requesting and collecting co-pays/outstanding balances at the time of check-in/check-out. This individual is responsible for taking accurate messages and routing correspondence efficiently.  Serves as a liaison between patients and medical support staff. Actively participates in outstanding customer service and accepts responsibility for maintaining relationships that are equally respectful to all. 

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

·       Follows all Standard Work processes. Standard Work incorporates technology with the right workflows and behaviors to provide an exceptional experience for every patient, every time.

·       Welcomes patients appropriately, accurately updates, verifies, and enters patient information (including insurance, billing, and demographics) and processes/scans all forms into appropriate systems.

·       Maintains an effective operational flow by communicating patients’ status to appropriate team members and keeping patient apprised.

·     Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible.

·       Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions.

·       Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in.

·       Ensures cash control by collecting, processing, and balancing funds in the practice’s designated systems and documents properly per AdventHealth Primary Care Network guidelines.

·       Documents appropriately within the office’s designated system to ensure regulatory requirements are met.

·       Provides back up to all front office positions; check in, check out, and medical records.

·       Required to float to all AdventHealth Medical practices, within market, and understands schedules can change based on needs daily, therefore flexibility needed.

·       All other job duties as assigned.

Qualifications

KNOWLEDGE AND SKILLS REQUIRED:

·       Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively to carry out job requirements.

·       Ability to operate a computer, copier, fax, and scanner.

·       Ability to establish and maintain effective working relationships with patients, employees, and others.

·       Ability to sort and file materials correctly by alphabetic or numeric systems.

·       Ability to request and collect co-pays and outstanding balances.

• Ability to deal with data that is of a sensitive and confidential nature (HIPAA).
• Strong emphasis on organizational skills and strong attention to detail and ability to multitask.

EDUCATION AND EXPERIENCE REQUIRED:

·       High school diploma or equivalent

EDUCATION AND EXPERIENCE PREFERRED:

·       1 year of Medical Front Office experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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