All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: 8:30a-5p Monday-Friday and alternate Saturdays

Location: 2501 N. Orange Ave, Suite 800, Orlando, FL 32804 ( Inside Cancer Institute Building)

• Faith based & mission driven organization
• Central Florida’s premier multi-specialty medical group
• Comprehensive Employee Benefits such as Educational Reimbursement
• CREATION Health employee wellness and lifestyle programs
• Positive working climate to support a work life balance

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

· Meets or exceeds accuracy standards and ensures integrity of patient accounts by working error reports as requested by leadership and entering appropriate and accurate data.
· Registers patients for all outpatient infusion services obtaining critical demographic elements from patients (e.g., name, date of birth, insurance, new insurance, etc.)
· Confirms whether patients are insured and, if so, gathers and adds details/updates into the system for accurate billing (e.g., insurer name, plan subscriber)
· Performs Medicare compliance review on all applicable Medicare accounts in order to determine coverage. Under financial advocate guidance, identifies patients who may need Medicare Advance Beneficiary Notices of Noncoverage (ABNs). Issues ABN forms as needed.
· Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries.
· Performs eligibility check on all insured patients. Communicates any outstanding issues with Financial Advocate
· Ensures patients have logistical information necessary to receive their services (e.g., appointment and time, directions to facility and up to date appointment calendar)
· Ensures consistent monitoring of interdepartmental tracking tools to proactively identify patients that require registration to be completed at your designated location.
· Connects patients with financial advocate as appropriate.
· Accountable for maintaining a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, and enhances patient experiences.
· Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.

KNOWLEDGE AND SKILLS REQUIRED:

· Understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties.
· Working knowledge of Microsoft programs and familiarity with database programs
· Ability to operate general office machines such as computers, fax machines, printers, scanner.
· Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion.
· Ability to communicate professionally and effectively in English, both verbally and in written form
· Ability to adapt in ever changing healthcare environment.
· Ability to follow complex instructions and procedures, with a close attention to detail.
· Adheres to government guidelines such as CMS, EMTALA, HIPPAA and AdventHealth corporate policies.

Qualifications

KNOWLEDGE AND SKILLS PREFERRED

 

·             Knowledge of computer programs and electronic health record programs.

·             Basic knowledge of medical terminology

·             Exposure to insurance benefits; ability to decipher insurance benefit information.

·             Bilingual – English/Spanish

 

EDUCATION AND EXPERIENCE REQUIRED:

 

·             High School Graduate or equivalent and 1 years of customer services experience

 

EDUCATION AND EXPERIENCE PREFERRED:

 

·             One year of relevant healthcare experience

·             Associate degree and/or higher-level education, or completed coursework, in Health Services Administration or other related medical or business field.

 

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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