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Posted: 26-Aug-24
Location: Altamonte Springs, Florida
Salary: Open
Categories:
Internal Number: 24015086
Referral Specialist Hospice
All the benefits and perks you need for you and your family:
· Benefits from Day One
· Rewarding Work Environment
· Career Development
· Whole Person Wellbeing Resources
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: 1:30pm-10:00pm Mon- Friday with Occasional Weekends
Location: Main Campus in Altamonte Springs
The community you’ll be caring for:
Faith based and Mission driven agency
Flexible scheduling
One-on-one patient care in the patient’s home environment
Joint Commission Deemed Status accredited agency
Competitive pay with no state income tax
Commitment to workplace wellness and exceptional health and benefits offeringsThe role you’ll contribute:
The Referral Specialist is responsible for responding to each telephone call regarding a patient referral for hospice services to Hospice by acquiring the demographic information, populating the patient records and scheduling the Admissions Nurse or Hospital Liaison Nurse to visit the patient.
The value you’ll bring to the team:
Provides telephonic support to patient referral sources to initiate patient admission.
1. Initiates a patient record and documents information received regarding patient’s demographic information, condition, referral source, location, and other pertinent data in electronic medical record and in log.
2. Dispatches an Admissions Nurse or Hospital Liaison Nurse to assess the patient and begin the admission process and development of plan of care. Updates and checks nurse scheduler frequently to ensure that appropriate appointments are being scheduled.
3. Communicates by telephone and electronically information to and from nurse regarding the patient and updates patient records to incorporate new information. Orders special equipment or supplies as requested by the Admissions Nurse or Hospital Liaison Nurse.
4. As needed, requests the RN on duty to obtain the physician’s orders for hospice service referral for patient’s that do not have a physician order and documents
5. Communicates to Patient Care Managers – Teams, triage and account representatives of new referral and requests assignment to team. Documents team assignment in patient records.
The expertise and experiences you’ll need to succeed
KNOWLEDGE AND SKILLS REQUIRED:
Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements.
Knowledge of electronic medical record.
Ability to complete Hospice of the Comforter Orientation and Training, as necessary.
Knowledge of intermediate to advanced application of Microsoft Office Suite including, Word, Excel, PowerPoint, Outlook as well as internet software.
Knowledge of medical terminology.
Ability to think critically regarding admission process.
EDUCATION AND EXPERIENCE REQUIRED:
High School diploma or GED.
Minimum of 3 years of administrative or clerical experience. Healthcare experience, call center experience or related is preferred.
EDUCATION AND EXPERIENCE PREFERRED:
Associates degree.
