POSITION SUMMARY: Responsible for greeting patients in warm friendly tone to allow families to feel welcomed at clinic during their visit. Registration and interviewing of patients to obtain accurate demographic and financial information. Computer entry of new/updated patient demographic information. Answers phones. Prepare medical records for clinic visits by compiling information from various sources. Tracks dictation to ensure notes are received for all patient visits. Collects co-pay amounts and balances due for services rendered. Distributes financial assistance packets and provides basic guidance to patients. Refers complex or non-compliant patient financial issues to Financial Specialist or Site Manager.

MINIMUM QUALIFICATIONS:

EDUCATION: High school graduate.

CERTIFICATION/LICENSES: Medical Terminology Certification, preferred.

SKILLS:

• Computer knowledge, experience with Windows environment specifically Microsoft Office Word and Excel, keyboarding skills and the ability to operate general office equipment skills required
• Ability to read and write in English, bilingual in Spanish preferred.

EXPERIENCE: One to two years of general or medical office experience or completion of a medical office program within the last two years. One to two years of health experience preferred.

NATURE OF SUPERVISION:

-Responsible to: Clinic Manager

ENVIRONMENT:

- Bloodborne pathogen - B

General office environment, frequent contact with patients, VDT exposure.

PHYSICAL REQUIREMENTS: Long periods of sitting at times. Keyboard usage with sound ergonomic principles. Must be flexible in work schedule.

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About CHRISTUS Health

CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.

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