Summary: The EMS Operations Lead serves on the management team with a direct reporting relationship to the Regional Manager. The Lead is directly responsibility for the supervision of emergency medical services' operations of their assigned stations to ensure the continued accomplishment of our mission, strategic goals, and EMS culture. Plans, organizes, coordinates, and evaluates their assigned EMS stations' performance individually and within the context of the area served; and establishes professional working relationships with various local fire and EMS agencies. Overall responsibility for the entire phase of ambulance response—from out of chute to treatment and transport of patients to their destination—including clinical care, staffing, service satisfaction, program planning, budget management, and other areas as needed. x
Responsibilities:
Responsibilities:
Meets the requirements and as required, fulfills the duties and responsibilities as outlined in the EMS Paramedic Job description
Responsible for the management of assigned stations and the supervisor of assigned personnel
Establish and maintains excellent relationships with local providers, fire, police
Serves as the "face" of CEMS at the local level
Develops and maintains relationships with physicians and hospitals in their county
Reports informal information/complaints that may lead to growth/expansion opportunities
Has a basic understanding of the cost implications of maintaining equipment, appropriate levels of
inventory, and preventive maintenance practices
Assures staff is submitting completed and accurate ePCR within the target time period
Ensure staffing for PR events, with zero to minimal impact on 911 response times
Provides problem identification and resolution on compliance issues, certifications currency, completion
of employee evaluations
Provides an immediate notification while completing a formal report any transport incident including
operational, equipment, vehicle, or clinical
Seek field staff input for strategic planning process and provide it to the Regional Manager
Exemplifies standards of excellence to include professionalism, clinical, and integrity. Serves as
a role model and mentor for such standards through their appearance, demeanor, and behavior
Assures that vehicles are clean, in working order and operated in a safe, professional manner and in
accordance with our policies for response and transport
Supervise assigned personnel, stations, and areas within the context of the assigned stations and
personnel
Advances self professionally and mentors assigned staff's professional development and growth
Participates in gathering information and reporting it for field investigations conducted by regional
managers
Serves as a EMS ambassador to the community
Serves as a patient advocate, assuring professional resolution of patient concerns/complaints
Provides response to incidents to oversee performance, provides prompt and direct information to Regional Managers as to staff's positive or negative performance issues.
Complies with responsibility to report any positive or negative personnel issue to the Regional Managers
Is fair, objective, and consistent in evaluating and reporting staff performance to include coaching, and as directed, disciplinary measures.
Upholds a zero tolerance with regard to engaging in rumors, gossip, or other negative communication of personnel, patients, and others
Provide ongoing review and recommendations of policies and procedures
Provide input and ongoing review of equipment, vehicles, and supplies
Performs other duties as assigned.
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Requirements:
3 Years of EMS experience as Paramedic
Work Schedule:
Work Type:
Full Time
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CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.