Description

Job Summary

Responsible for fulfilling orders and completing sales transactions at the hospital's coffee shop with a friendly, individualized attention towards each customer. Additional required support functions include cleaning the food preparation and customer seating areas, stocking work and storages areas, and maintaining inventory. Provides customers with prompt service, quality beverages and products, and maintains a clean and comfortable environment. Performs all cashier functions. Performs reconciliation of cash on hand at the beginning and completion of shifts. 

Job Specific Duties

• Ensures positive customer experiences by greeting all customers in a warm and professional manner, acting with a customer comes first attitude, connecting with the customer, and providing service recovery when needed. 
  
• Educates customers by presenting the coffee and food menu, answering questions regarding products and ingredients, and verbally calling back order to customer. 
  
• Fulfills barista duties as assigned, by preparing all drink and food orders to company standards. 
  
• Follows all customer service and cash handling policies & procedures, including but not limited to operating register, receiving payment, accurately counting change, preparing cashier reports at start/end of shift, and ensuring less than $5.00 variance per shift. 
  
• Follows established standards for stocking, restocking, rotating, and storing food and food related supplies (e.g. juices, yogurts, breads, and muffins). Adheres to First In First Out method (FIFO).
  
• Follows departmental and organizational policies and procedures, including those for safety and security, to ensure safety for all during each shift. 
  
• Maintains a calm demeanor during periods of high volume or unusual events to keep retail space operating to standard and to set a positive example for co-workers and customers.  
  
• Maintains safe and healthy work environment by following organization standards and sanitation regulations, including but not limited to adhering to hand hygiene protocols, temperature audits and documentation. Notifies Lead, Supervisor, or Manager if items/equipment are out of temperature. 
  
• Ensures that workstations are maintained clean and fully stocked (register stands, hot buffet station, hot and cold wells, salad bars and beverage stations). Notifies production team of shortages. 
  
• Keeps department equipment operating by following manufacturer instructions and established procedures. 
  
• Assists in the distribution of weekly shipments, stocking supplies necessary for operations in designated storage space. 
  
• Reports all customer complaints, potential hazards, employee accidents, and operational inconsistencies to leader on duty. 
  
• Covers all positions while supporting co-workers' breaks. 

Qualifications

Minimum Job Requirements

• Active ServSafe Safe Staff Certification required within 30 days of hire
  
• 1-3 years of food service or customer service experience

Knowledge, Skills, and Abilities

• High School Diploma or equivalent
  
• Previous experience in coffee shop or similar environment highly preferred
  
• Previous cash handling experience highly preferred
  
• Able to communicate sufficiently well in English both verbally and in writing to request supplies and properly label food items
  
• Able to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner
  
• Basic knowledge in use of computers and printers, and/or ability to learn appropriate software application(s).
  
• Able to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
  
• Knowledge of Spanish is helpful.
  
• Must be able to follow simple instructions to accomplish repetitive tasks.
  
• Must be able to use and maintain the food service equipment (e.g., microwave, blender, thermometer, refrigerator, and scale).
  
• Able to build interpersonal relationships and work in a team-oriented environment; able to collaborate effectively with other team members.
  
• Able to learn quickly and maintain knowledge of the establishment's products and procedures
  
• Able to learn and follow all beverage recipes to ensure quality, consistency, efficiency, and cost.
  
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  
• Able to work in a fast-paced environment and multi-task (verifying and preparing multiple coffee and food orders)
  
• Ability to perform calculations and use simple mathematical principles
  
• Knowledge of food safety, preferred
  
• Able to multitask, prioritize and keep multiple tasks, requests, and/or events organized

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