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Posted: 30-Aug-24
Location: Rowlett, Texas
Salary: Open
Categories:
Internal Number: 24013151
JOB SUMMARY
The Patient Services Specialist 1 Float, with direct oversight, provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
ESSENTIAL FUNCTIONS OF THE ROLE
- Serves as a float pool resource to various clinics within designated, local region.
- Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
- Assists with patient registration duties by collecting and verifying insurance information.
- Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
- Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes.
- Generates daily payment reports and verifies cash drawer against report.
- Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients.
- Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc.
- Ensures any patient complaints are handled appropriately.
- Assists with medical records duties as requested.
KEY SUCCESS FACTORS
- Able to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.
- Good listening, social and communication (oral and written) skills; professional, nice and respectful telephone etiquette. Able to adjust communication style to suit different audiences.
- Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.
- Able to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
- Able to calm upset patients in a composed and professional demeanor.
- Excellent data entry, numeric, typing and computer navigational skills, with attention to detail and accuracy.
- Relaxed working in a fast paced, constantly changing and stressful environment.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level