Serve as liaison between the patient and the physician and is responsible for coordinating patient flow in the ambulatory setting by providing assistance in clinical data collection for patient intake, preparing for the provider visit and assisting the provider during basic procedures. Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely manner. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels.

Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach.

Requirements:

• High School Diploma
• Successful completion of an accredited Medical Assistant Program or certification as a medical assistant
• Current American Heart Association's BLS certification (or within 90 days of hire)
• Medical Assistant Certification: acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA).
• 1-3 years of job-related experience

Functions:

Greets patients and families at the clinical setting according to Nemours Standards of Behavior. Verifies patient identity using two patient identifiers (name and date of birth). Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit. Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports. Receive, unpack, store, inventory, transport non-controlled substance medications. Performs clinical duties to support the outpatient visit to include, but not limited to the following:

• Obtain and document height, weight, head circumference and vital signs
• Documents reason for visit, chief complaint and initiates orders defined by the use of smart sets as appropriate for scope of service and Nemours' protocol.
• Performs phlebotomy to obtain blood specimens. Transcribe, collect, label and arrange for transportation of specimens.
• Assist with patient examination/treatment.
• Perform and document point of care testing.
• Administers and documents vaccines and approved medications as defined by policy as ordered.
• Operate required medical equipment.
• Accepts delegated tasks from nursing colleagues within their scope of service to assist in the flow of patient care.

Nemours Children's Health offers a comprehensive and competitive benefit package which includes:

• Medical/Dental/Vision Insurance
• Tuition Reimbursement/Continuing Education Support
• 403(b) Retirement Plan
• Paid Time Off (PTO), VTO (Volunteer Time Off) and 6 paid holidays
• Professional/Clinical growth opportunities
• Work Life Benefits