Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Leads teams in conducting performance improvement and process redesign workshops using
• appropriate analytic and facilitation techniques as the situation requires.
• Improves processes using performance improvement standards and methods, such as, Lean, Six
• Sigma, process mapping / re-engineering, and collaborative problem-solving techniques.
• Assist in collecting and presenting data analysis results and developing standard work within
• process areas and
• Leads the A3/IMPRV process and design for rapid process improvement workshops (RPIWs) and
• Value Stream support, including business justification, baseline and current state performance, and
• accurate scope for the project.
• Uses proven statistical analysis tools (e.g. Excel, Minitab) to determine trends, root causes and
• improvement in a process.
• Assists department leadership with understanding and assessing the implementation and the
• application of our Value Delivery System using analytical data and instructs as necessary to
• promote a culture of High Reliable Organization and continuous improvement.
• Measures current organizational and process performance using a variety of qualitative and
• quantitative techniques including one-on-one user interviews, user workshops, surveys,
• observational studies, training and statistical analysis.
• Develops process maps of existing and future state processes using appropriate techniques and
• software (Visio).
• Facilitate Lean tools and management training including topics such as change management,
• innovation, team engagement, and coach and mentor leaders going through their Lean leadership
• training.