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Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Linen Director

Occupational Summary
Provide leadership for Supply Chain Linen Operations across the Health System.

Work Performed
This role reports to the Senior Director Supply Chain Site Operations and Logistics. Is responsible for the execution of linen supply chain strategies; linen optimization of logistics, synchronizing supply and demand, measuring performance, embedding leading practice and ensuring continuous improvement. The Director, Supply Chain Linen Operations will ensure the delivery of high-quality laundry and linen services for Duke University Health System enterprise. This includes overseeing contracted providers of laundry and linen to ensure all quality standards and all regulatory standards are being met.  
The Director, Supply Chain Linen Operations will lead the optimization and standardization of linen and linen software tools across the enterprise to include methodology and strategies for the distribution and logistics of linen. The Director, Supply Chain Linen Operations will support and implement the linen vision and strategy as developed in collaboration with the Senior Director Supply Chain Site Operations and Logistics, ensure linen practices adhere to industry standards and best practices, regulatory compliance, risk mitigation and align with and support the Duke Health?s strategic initiatives. This role will work closely with supply chain site operations, clinical leaders and support services leaders to ensure high customer satisfaction. 

Duties and Responsibilities of this Level 

?    Provide leadership through influence for linen supply chain managers relative to linen replenishment and logistics of linen distribution. 
?    ?Linen supply chain managers will have a dotted line to the Director, Supply Chain Linen Operations. Responsible for setting goals and expectations, providing guidance and support, and input into evaluating performance. 
?    Plan, coordinate and administer the financial, administrative and technical operations of linen supply chain. Will provide budget approval. 
?    Responsible to budgetary, planning and objectives. 
?    Participate in the interview process and candidate selection of new supply chain managers in relation to linen distribution.  
?    Maintain a working knowledge of applicable Federal, State, and local laws and regulations, as well as internal policies and procedures to ensure adherence in a manner that reflects safe, honest, ethical, and professional behavior which support the vision and value of the organization. 
?    Serve as linen operational and technical resource representing supply chain. Serve as a point of escalation for internal and external key stakeholders and the supply chain team that is responsible for linen order and replenishment. Collaborate and negotiate resolution for issues in relation to linen.  
?    Manage and measure key metrics with key linen service providers to ensure federal and local regulations in relation to linen reprocessing and handling as well as contract adherence. 
?    Be a leader and role model within the organization, setting an example for others to follow and inspiring others to achieve their best work. 
?    Model and foster continuous improvement mindset with supply chain teams. Identify opportunities for efficiency, elimination of waste and risk mitigation. 
?    Be an exceptional cross-functional collaborator, both internally across the organizational functions and externally with strategic suppliers. Listens well, is open to objective discussion, and then moves forward with absolute commitment once recommendations and decisions are reached. 
?    Work with supply chain managers responsible for linen distribution to ensure appropriate staffing model, tools and resources to efficiently and effectively complete supply chain linen daily duties and meet commitments.  
?    Monitors and reports quality and productivity metrics and takes appropriate action. 
?    Maintain records and statistics for administrative and regulatory purposes
?    Develop and prepare reports, provide analyses and recommendations. 
?    Facilitate and lead Linen Committees and Linen Task Forces. 
?    Maintain an environment that is in safe, sanitary, attractive, and orderly condition. 
 
Required Qualifications at this Level

Education 
Bachelor's Degree in Business/Healthcare; Master?s Degree strongly preferred. Degree in logistics preferred. 

Experience
7 years of progressive experience in logistics, supply chain, or healthcare. 2 of the 7 years of experience must be in supply chain/logistics and 2 of the 7 years of experience must be in a management capacity.

Degrees, Licensure, and/or Certification 
N/A 

Knowledge, Skills, and Abilities 
?    Proficient in Microsoft Office Suite 
?    Experienced in process improvement and continuous improvement methodologies 
?    Strong in linen distribution and linen management techniques 
?    Team builder with a win/win approach 
?    Effective oral and written communication skills 
?    Must be flexible and positive in a fast-paced and ever-changing environment 
?    Strategic thinking and strong leadership skills 
?    Demonstrate positive attitude, high integrity and self-discipline 
?    Proven ability to persuade, inspire, influence and negotiate 
?    Ability to look at situations from several points of view 
?    Ability to be sensitive to the needs of customers through the practice of quality service principles. 
?    Possess a sense of urgency and a proactive, customer service philosophy.  
?    Possess a high level of interpersonal skills necessary to work cooperatively with a wide variety of constituents. 
?    Possess expert knowledge of preparations and understanding of financial and statistical activity reports. 
?    Possess expert knowledge of preparations and understanding of financial and statistical activity reports. 

Physical Abilities 
?    Ability to walk or stand for prolonged periods. Requires bending, stooping, reaching up and lifting up to 50 pounds. Possible exposure to chemicals requiring special clothing or safety equipment. 

Job Code: 00005345 DIRECTOR, SOURCING AND SUPPLY CHAIN
Job Level: J1

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by eachhiring department.

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