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Call Center Representative - Spohn Medical Group
DescriptionSummary:Takes calls from the public, physicians, and clinics for class registration, hospital & doctor information, mails health & marketing info to callers. Provides assistance to RN staff, keeps database updated with current info, runs reports, helps develop targeted campaigns, performs mail .campaigns. Participates in all referral programs, answers questions and makes referrals. Enters caller information and requests accurately and correctly in CMax and Vision. Process HCC mail, aps, renewals, payment and updates information accurately, Participates in PI processes, identifies and addresses problems. Provides good customer service. Works in multiple call queues.Responsibilities: Looks for ways to im
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