Job Category:

Work Shift/Schedule:

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Imaging Services Patient Liaison/front desk reception is responsible for greeting patients arriving in the department, and accurately entering basic demographic information into the Radiology Information System.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: High School Diploma or GED.

• Minimum Experience:

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience: Customer Service, Secretarial, or business office experience desirable.

• Other:
  

Job Specific and Unique Knowledge, Skills and Abilities

• Business office skills

• Good interpersonal skills

• Exceptional communication and customer service skills

• Demonstrates proficiency in typing and basic computer skills

• Demonstrates the knowledge and skills to perform all areas of Image Records Department,

• Knowledgeable of Federal Legislation regarding patient privacy rights

Essential Tasks and Responsibilities

• Proactively assesses needs of patients and sections prior to patient arrival.

• Reviews clinic and provider schedules in advance, and schedules same-day x-ray add-ons in PHS.

• Expedites flow of patients through clinic appointments.

• Provides a visible and specific channel through which patients can seek solutions to problems, concerns, and unmet needs.

• Provides daily feedback to the section practices regarding patient flow and satisfaction.

• Serves as a neutral facilitator in gathering the patient's perspective and the healthcare provider/employee's perspective.

• Performs a wide range of complex clerical duties necessary to support the efficiency of Diagnostic Imaging.

• Performs other secretarial duties which include, but are not limited to, RIS functions of Order Entry and Image Management, filing, communication with staff, patients and patient families by phone and in-person, and answering and screening incoming calls.

• Scans prior mammography films into R2 Digitizer.

• Contributes to the overall efficiency of the Imaging Service.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Occasionally 0-30% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.