Wilkes-Barre, Pennsylvania
Jacksonville, Florida
Wailuku, Hawaii
New Brunswick , New Jersey
Tucson, Arizona
Downey, California
Miami, Florida
Posted: 11-Sep-24
Location: Altamonte Springs, Florida
Salary: Open
Categories:
Internal Number: 24032350
AdventHealth Information Technology
Location: Virtual
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Career Development
- Whole Person Wellbeing Resources
- Award-winning IT Department
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time, Monday – Friday
The role you’ll contribute:
This position will be responsible for strategic process design and improvement for IT Enterprise Service Management practices. They will provide advisory, consultation, and innovative solutions in response to enterprise needs. This position will work with the Director of Service Management to identify opportunities for AIT service improvement both internal to the Service Management Office and external to the entire AdventHealth organization. Oversees new service development and participates in service design or improvement meetings to represent service management guidelines and cross functional process design.
The value you’ll bring to the team:
- Executes the tasks associated with service design, service transition or service operations
- Acts as liaison between practice owners, managers and users to evaluate and implement process improvement opportunities.
- Ensures all parties understand ownership and accountability between service management supporting teams by communicating consistently and keeping accurate documentation throughout the change management cycle.
- Provides group training on service management practices and tools using approved Service Management Training presentation.
- Stays current with emerging trends in service management, proposing and developing plans to further the function.
- Mentors other team members who may be less experienced in service management area in meeting various business needs.
- Assists in facilitating and promoting organizational change.
- Acts as SME with teams to design test plans and functional test cases.
- Coordinates appropriate testing with end users on complex projects, including schedules, resources and environments, if necessary.
- Identifies and documents risks and issues through review of implementation and backout plans documented within change records and work with teams to develop mitigation strategies for those risks and issues.
- Creates and provides reports for management, summarizing process compliance.
- Identify, evaluate, and document opportunities for continual improvement in the approved Service Management application
The expertise and experiences you’ll need to succeed:
- Bachelor’s degree or relevant experience
- ITIL v3 or ITIL 4 Foundations Certification within one year of hire
- ITIL 4 Strategist Direct, Plan and Improve or ITIL 4 Managing Professional within one year of hire
- ITIL 4 Leader Digital and IT Strategy within one year of hire or one year of publication
- The ability to research, analyze and compile complex issues for attention and resolution is required.
- Proven ability to foster a culture of diversity and innovation within Service Management and Service Delivery.
- 10 years working in the ServiceNow environment as a developer or architect required
