Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties. 

Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc.. 

Responsibilities include, but are not limited to:

• Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for UCLA Health IT managed departments
• Ensuring that policies, standards, standard operating procedures, and how-to documents are followed and utilized
• Ensure endpoints follow standard security guidelines and safeguards
• Communicate effectively, both verbally and written to clients and peers
• Effectively apply escalation process within the guidelines of the TSD SLA
• May be required to participate in the weekly rotational after-hours on-call support.