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General Description of the Job Class

• Support the following performance management and improvement services for Duke University Hospital, Duke Health Raleigh Hospital, Durham Regional Hospital, and other entities within the Duke University Health System
• Management engineering - to include the productivity management system, labor budgeting and productivity/process analyses and improvement.
• Operational Support - supporting Senior Operational leadership with focused analyses or improvement efforts and management of administrative projects and efforts.
• Decision support - to include clinical decision support and ongoing performance improvement support.
• Performance Reporting - to include management of the balanced scorecard and reporting of related performance metrics.
• Patient Satisfaction - to coordination and support of related performance improvement efforts.
• Performance Improvement - to include project management and support.
• This position would consist of three levels, with varying levels of autonomy, accountability and interaction within the organizations.

Duties and Responsibilities of this Level

Management Engineering:

• Development and maintenance of labor standards used to develop departmental staffing requirements. These same standards are also used as procedural level labor standards by the Cost Accounting staff of Corporate Finance and Hospital Departmental Managers in the costing and flexible budgeting techniques.
• Support of Hospital leadership with productivity improvement efforts to include analyses of departments and processes.
• Perform labor variance analyses in cooperation with departmental leadership to support their efforts in meeting defined productivity goals.

Operational Support:

• Support of Hospital leadership with project management and analytical support of operational initiatives.
• Decision Support and Performance Reporting:
• Development and initiation of clinical analyses in support of the CSU leadership to improve the management and quality of care. Coordinate the improvement process as appropriate.
• Ongoing decision support in support of clinical and patient safety improvement efforts.
• Provide routine reporting of key quality and patient safety metrics in support of the ongoing quality management process. Support of the balanced scorecard program and related reporting.

Patient Satisfaction:

• Coordination and support of the improvement efforts designed to improve the overall patient satisfaction scores as appropriate.

Performance Improvement:

• Lead performance improvement teams as assigned.
• Support performance improvement teams within the assigned area of responsibility. This could include being an active team member or provide analytical support.

Required Qualifications at this Level
Education

• Level 2 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired
• Level 3 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired
• Level 4 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired

Experience

• Level 2 Minimum of 4 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience. Or, with 2 years of Duke ME I experience
• Level 3 Minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.
• Level 4 Team Lead: minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.
• Technical Lead: minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience or advanced training is technical skills directly applicable to work assignment

Degrees, Licensure, and/or Certification

Knowledge, Skills, and Abilities

• Strong analytical and communication skills. Strong computer skills to include database analysis

Distinguishing Characteristics of this Level

• Level 2 Works under general supervision by departmental leadership. Guidance frequently provided regarding tasks and approaches to accomplish assignments and how to deliver on the core responsibilities of the department.
• Interacts with internal or csu staff and leadership primarily to gather inputs or review results of analyses. Begins to work with leadership to define priorities and actively supports performance improvement work.
• Level 3 Works autonomously within the work assignment. Establishes own approaches and works independently to execute. They set their own priorities with general oversight by departmental leadership. Progress and success defined by goal attainment.
• Interacts with operational and departmental leadership. Works with leadership to define priorities and is frequently asked to support performance improvement work. Begins to assume an active role in improvement efforts as a facilitator or improvement expert
• Level 4 Works autonomously within the work assignment. Coordinates the services for the assigned CSU and provides oversight and work flow supervision to assigned staff. May provide direct supervision to up to two staff. Consults with Managers and Directors for performance evaluations. Progress and success defined by goal attainment and the success of the entities or services they are assigned.
• Interacts with operational and departmental leadership to include Presidents, VPs, and Clinical Chairs. Works with leadership to define priorities and is routinely asked to support performance improvement work. Coordinates the work of others from Performance Services to support the execution of plans. Assumes an active role in the improvement efforts as a facilitator or improvement expert.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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