Barnes Jewish St. Peter's and Progress West hospitals are looking for a Concierge Manager!  This position will split time between both hospitals, and have an opportunity to have a large impact.  We need a candidate who is growth oriented, and able to utilize their leadership skills to help transform this department.  Join BJC and help make the world's best medicine, even better!

Schedule:

Days, Monday - Friday

Availability to rotate to evenings at times

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

Responsible for managing the Concierge and Information services programs which provides specialize concierge services to patients and customers.

Responsibilities

• Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Analyzes patient/guest feedback and provides strategic direction to continuously improve overall rating
• Coordinates and manages communication between customer and staff and follow-up to ensure service recovery is activated as needed
• Ensures and provides flawless, upscale and professional and high class guest service experience
• Establishes daily activities of team and assigns tasks and implements the appropriate staffing protocols
• Oversees and affect the inpatient stay and outpatient visit of the VIPs to ensure complete confidentiality and to assure total satisfaction with the patient and guest experience at Barnes-Jewish Hospital

Minimum Requirements

Education

• Bachelor's Degree

Experience

• 2-5 years

Supervisor Experience

• 5-10 years

Preferred Requirements

Experience

• 5-10 years

Supervisor Experience

• 10+ years

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

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