Job Summary

Serves the organization, patients, and other customers by providing a wide range of computer related technical services.  As a member of the Technical Services Team, the position is responsible for architecture and the management of organizational infrastructure within the server and storage environment. Provides management oversight and mentorship to system administrators and storage engineers responsible for maintaining the server and storage systems infrastructure, system security, patching, and disaster recovery systems. Leads and conducts research on emerging technologies and recommends technologies that increase infrastructure flexibility and resiliency. Knowledge of managing, maintaining, and troubleshooting leading system software hardware from vendors such as Microsoft, VMware, EMC, Dell, Cisco, Hewlett-Packard. Strong knowledge of the virtualization and storage technologies a must. Leads disaster recovery planning and testing for highly available infrastructure. Experience with managing projects preferred.   

Job Specific and Unique Knowledge, Skills and Abilities

• Accomplished team-oriented leader with demonstrated results in leading a high-performing team and mentoring and developing staff.

• Proven ability to take individual initiative and responsibility for assignments; high attention to detail; outstanding follow through; problem solver.

• Demonstrates ability to engage in and complete multiple concurrent assignments, on-time and within budget.

• Excellent verbal, written, analytical, problem solving and organizational skills. Customer-focused and service-oriented.

• Proven ability to maintain a positive attitude in a team environment.

• Proactive in bringing issues to the senior management team and other leaders, building consensus and delivering practical solutions.

• Demonstrated skills in critical thinking, negotiation, meeting facilitation and relationship building.

• Must be a skilled decision-maker who works efficiently in a high stress environment.

• Fiscally responsible, experienced in managing budgets.

• Demonstrates strong understanding of leading server and storage technologies and methodologies implemented in 24x7 mission-critical environments.

Essential Tasks and Responsibilities

• Leads team of system administrators and storage engineers by mentoring, instructing, coaching, scheduling tasks and validating activities.

• Conducts annual performance evaluations, implementing progressive disciplinary actions (where appropriate), and hiring of new staff.

• Manages team's support activities which include problem identification, analysis and resolution including functions of triage, work assignment to team members, internal and external communications and escalation. Monitors performance metrics for areas of responsibility and partners with appropriate leadership to assure that metrics outcomes data is shared, consolidated and mitigated collaboratively as appropriate.

• Defines IT standard work collaboratively with other IT leaders and ultimately enforces the standard work for their areas of responsibility. Manages implementation/maintenance standard processes to achieve optimum service delivery, systems, and processes while setting high performance objectives for the department. Holds self and others accountable to meet stated objectives, outcomes, goals, timetables and commitments, adhering to agreed upon standards.

• Ensures accurate, well-defined inventories and capacity planning documents are maintained for the entire NGHS organization. 

• Prioritizes operational projects/system changes based on careful analysis of current processes working with other operational leaders. Synthesizes all available information to make informed decisions. Fosters creativity, innovation and divergent thinking in self and others. Manages complex situations using multiple sources of information and advice.

• Manages relationships for server and storage vendors providing products and services to NGHS, including resource management, timely delivery of services and/or product, issues resolution, and expense management.

• Ensures server and application monitoring applications are in-place, current, and providing value to the organization. 

• Participates in root cause analysis sessions to identify operational improvements. 

• Works with team members and vendors to research new and emerging technologies to ensure NGHS is leveraging appropriate technology in the most efficient and cost-effective manner possible.

• Consults with project teams to determine system architecture requirements and translate into well-defined project documents.

• Develops relationships with and actively participates in the Manager/TL group within the Information Technology division.

• Manages multiple projects and multiple analysts to ensure projects meet their objectives. And are completed on time and within budget.

• Provides input into NGHS Information Technology processes, procedures, and policies, such as HIPAA, HITECH, HITRUST, etc., Provides input into NGHS strategic plan and annual IT budget, as well as assists other departmental leadership to develop budgets and to ensure expenditures are within budget.

• Identifies opportunities in current systems and workflows to improve functionality and efficiency.

• Participates in an on-call rotation.

• Educational Requirements: Bachelor’s Degree in Information Systems, Information Technology Management or related field required. 

• Minimum Experience: Minimum of 2 years related management experience required or 4 years as senior level analyst. At least 4 years of previous healthcare information systems experience required  

Logo

About Northeast Georgia Health System

Northeast Georgia Health System (NGHS) is a not-for-profit community health system dedicated to improving the health and quality of life of the people of Northeast Georgia. Through the services of a medical staff of more than 600 physicians, the residents of northeast Georgia enjoy access to the state's finest and most comprehensive medical services. It is our mission to improve the health of our community in all we do.

Connections working at Northeast Georgia Health System